Pinnacle... HORRIBLE!!!!!! I purchased the product specifally because it was able to read AVI files.... yet it will import none of them into the program from my haerd drive. I treid changing the format, and when I import them, it will import the video, but no audio. I kept calling the CS support, if you call it that, and I get these young incompentent "computer gurus" that tell me... it works sir you just gotta keep trying. I ask them to walk me through it and all of a sudden, we get disconnected. To make matters worse I actually paid for this product. To make it even more worse, when I am on the phone, they try to shu me off and my questions go unanswered. They keep telling me to convert the file, which I already did and it still will not import it into the program correctly.
I have crap that needs to get done and it will not work!!!!