I recently bought a SONY DVD burner Model DRX-830U. It worked until I tried to use DVD Shrink, after that the Gateway Desktop I use (Windows XP) would recognize the drive but I wasn't able to do anything with it. If a CD or DVD is in the drive the computer will tell me that there is nothing in the drive. The tray will open and close and the indicater light goes on for aprox. 5 seconds. I have also updated the firmware to the latest version.
In an effort to get the drive to work I removed the DVD Shrink program from the PC but the drive still doesn't work. Does anybody out there know anything about this problem?