I like so many other people were duped by different internet retailers. I was duped by LiveWarehouse, they advertised it as an OEM Sony DRU-530A. They don’t list it on their website anymore for sale either. Wonder why.
Should have bought a Plextor!
Just got off of online support with Sony. My question was ‘Can you help me with the Sony DVD Drive DW-U18A?’ Here is the response:
Welcome wasiii …
Connecting to server. Please wait…
Connected to ec112.ecicorp.com
Toni has joined this session!
Toni says, Hello, my name is Toni. May I have your full name and phone number please?
You say, wasiii 123-456-7890
Toni says, That drive is OEM and all warranty and support would be through LiveWareHouse
Toni says, Original Equipment Manufacturer (OEM) products are not supported by Sony. Sony manufacturers and license hardware to compliment other manufacturer’s equipment and is solely bundled as their product. We would like to be able to provide support for your product, unfortunately, the product you have is not a Sony supported product. A portion of Sony’s business is producing special products for manufacturers to install in their systems. We recommend contacting the vendor directly for technical support or respective OEM that the product was purchased from. The vendor is familiar with the modifications on the product and best qualified to provided support.
Toni says, Thank you for using the Sony Technical Support chat service. In a few minutes, a transcript of your chat session will be emailed to the address that you provided at the time of login. Have a nice day.
Toni has left this session!
The session has ended!
Thanks Sony for being You!