Sony DRX-820U dvd writer problems

Newbie here. Hoping you can help me. I just purchased the Sony DRX-820U (similar to 820A? My computer identifies it as 820A) external dvd writer. I have had several problems. I have been trying to copy a dvd I made using ProShow Gold. It is not copyrighted. I also tried to copy a dvd that just has photo files on it. I am using TDK 8x dvds and Nero software. Sometimes the writer freezes up while reading the disc. Then I have to use con/alt/del to exit the program and I have to turn the burner off and back on to get the disc out. Sometimes it goes all the way through the reading and most of the writing and then it says it couldn’t perform end of disc at once. Twice it went all the way through and actually burned the disc. Another time I used ProShow gold to burn the dvd directly from that program. It worked for the first 2 copies, but then failed on the 3rd one. It will burn a cd. I updated Nero to the most recent version of Nero 6. Using Windows XP professional. I recently uninstalled Roxio, even used their cleanup tool. Windows does list the dvd burner in the device manager. My computer has a cd reader/burner and I changed that to do not enable writing on this drive. I checked channel properties and DMA is there.

I saw a thread on here about NVIDIA GeForce video cards. I have the FX5200 and it is using the nvidia drivers not the windows ones, could this be part of the problem? The thread I saw recommended uninstalling the nvidia driver, but I have no idea how to do that. Sounds dangerous to me!

I’m going to try to attach the report from Nero regarding one of my attempted burns. Thanks in advance for any advice you can give me as I’m pulling my hair out.

Log2
Windows XP 5.1
IA32
WinAspi: File ‘Wnaspi32.dll’: Ver=4.71 (0001), size=45056 bytes, created 5/6/2002 11:01:14 AM
ahead WinASPI: File ‘C:\Program Files\Ahead
ero\Wnaspi32.dll’: Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 12:54:32 PM

NT-SPTI used
Nero Version: 6.6.1.4
Internal Version: 6, 6, 1, 4d
(Nero Express)
Recorder: <SONY DVD RW DRU-820A> Version: 2.0c - HA 1 TA 1 - 6.6.1.4
Adapter driver: <USB 2.0> HA 1
Drive buffer : 2048kB
Bus Type : set to ATAPI (3) -> ATAPI, detected: ?
CD-ROM: <SONY DVD RW DRU-820A >Version: 2.0c - HA 1 TA 1 - 6.6.1.4
Adapter driver: <USB 2.0> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : WDC WD1200JB-75CRA0 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : SAMSUNG CDRW/DVD SM-332B atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
SAMSUNG CDRW/DVD SM-332B E: CDRom0
SONY DVD RW DRU-820A H: CDRom1

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 511MB (523276kB)
Free physical memory: 106MB (108568kB)
Memory in use : 79 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

11.8.2006
===== Disc-Copy over image - 1st step : Copy to image …

4:29:16 PM #1 Text 0 File SCSIPassThrough.cpp, Line 38
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

4:29:16 PM #2 Text 0 File SCSIPassThrough.cpp, Line 83
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

4:29:16 PM #3 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 192KB of Memory

4:29:16 PM #4 Text 0 File Reader.cpp, Line 124
Reader running

4:29:16 PM #5 Text 0 File Writer.cpp, Line 122
Writer Image Recorder running

4:29:16 PM #6 Text 0 File DVDCopy.cpp, Line 292
DVD Track-Information from source disc:
Media Type: DVD-R
S01 T01 Con 0x14 Start 0 Len 170476 (gap 0) Blank 0 Res 0 Dmg 0 Open Trk 0 Mode TRM_DATA_MODE1 (0)

4:29:16 PM #7 Text 0 File DVDCopy.cpp, Line 405
Max -1 tracks of 1 allowed to copy
1: 0 - 170476 = 170476, TRM_DATA_MODE1, block size 2048, read opt 0 (no read options)

4:29:16 PM #8 Text 0 File Burncd.cpp, Line 3305
Turn on Disc-At-Once, using DVD media

4:29:17 PM #9 Text 0 File DlgWaitCD.cpp, Line 281
Last possible write address on media: 4718591 (1048:34.41, 9215MB)
Last address to be written: 170475 ( 37:53.00, 332MB)

4:29:17 PM #10 Text 0 File DlgWaitCD.cpp, Line 293
Write in overburning mode: NO (enabled: CD)

4:29:17 PM #11 Text 0 File DlgWaitCD.cpp, Line 459
>>> Protocol of DlgWaitCD activities: <<<
=========================================

4:29:17 PM #12 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (1 - Data (mode 1))
2 indices, index0 (150) not provided
original disc pos #0 + 170476 (170476) = #170476/37:53.1
not relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 170476 blocks [Image Recorder]
--------------------------------------------------------------

4:29:17 PM #13 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [Image Recorder] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: “”
TOCType: 0x40; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 349134848, ISRC “”
DAO layout:
===========
Start|Track|Idx|CtrlAdr|RecDep_____
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
170476 | lead-out | 1 | 0x41 | 0x00

4:29:17 PM #14 Phase 120 File dlgbrnst.cpp, Line 1685
Creating the image for burning

4:29:17 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

4:30:17 PM #16 Text 0 File WriterStatus.cpp, Line 116
< Image Recorder > start writing Lead-Out at LBA 170476 (299ECh), lenght 0 blocks

4:30:17 PM #17 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

4:30:19 PM #18 Phase 121 File dlgbrnst.cpp, Line 1685
Creating Image completed successfully

===== Disc-Copy over image - 2nd step : Burn the image …

4:30:56 PM #1 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 262144KB of Memory

4:30:56 PM #2 Text 0 File Reader.cpp, Line 124
Reader running

4:30:56 PM #3 Text 0 File Writer.cpp, Line 122
Writer SONY DVD RW DRU-820A running

4:30:56 PM #4 IMAGEGEN -10 File ImageGen.cpp, Line 366
Image was written as DAO.
DAOI:
MediaCatalogNumber = ‘’
TocType = 0x40
Finalized = 1
First/Last Track = 1 / 1
1: ISRC = ‘’
Blocksize = 2048
TrackMode = ‘TRM_DATA_MODE1’
TrackConfig = 0x00
First/Last Index = 0 / 1
Index0FilePos = 0, Index1FilePos = 0, NextTrackFilePos = 349134848
CUES:
0: Ctrl=0x41 Trk= 0 (0x00) Index=00 Start=00:00.00 ( 0) RecDep=0x00
1: Ctrl=0x41 Trk= 1 (0x01) Index=00 Start=00:00.00 ( 0) RecDep=0x00
2: Ctrl=0x41 Trk= 1 (0x01) Index=01 Start=00:00.00 ( 0) RecDep=0x00
3: Ctrl=0x41 Trk=110 (0xAA) Index=01 Start=37:53.01 ( 170476) RecDep=0x00
MTYP: Mediumtype = DVD (old format) (0x1C)
Image file name: <C:\Documents and Settings\Barbers\My Documents\TempImage.nrg>

4:30:56 PM #5 Text 0 File Burncd.cpp, Line 3305
Turn on Disc-At-Once, using DVD media

4:30:57 PM #6 Text 0 File DlgWaitCD.cpp, Line 281
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 170475 ( 37:53.00, 332MB)

4:30:57 PM #7 Text 0 File DlgWaitCD.cpp, Line 293
Write in overburning mode: NO (enabled: CD)

4:30:57 PM #8 Text 0 File DlgWaitCD.cpp, Line 2612
Recorder: SONY DVD RW DRU-820A, Media type: DVD-R
Disc Manufacturer: TTG02 -
Disc Application Code: 64, Disc Physical Code: 193

4:30:57 PM #9 Text 0 File DlgWaitCD.cpp, Line 459
>>> Protocol of DlgWaitCD activities: <<<
=========================================

4:30:57 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (1 - DVD-ROM)
2 indices, index0 (150) not provided
original disc pos #0 + 170476 (170476) = #170476/37:53.1
not relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 170476 blocks [SONY DVD RW DRU-820A]
--------------------------------------------------------------

4:30:57 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [SONY DVD RW DRU-820A] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: “”
TOCType: 0x40; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 349134848, ISRC “”
DAO layout:
===========
Start|Track|Idx|CtrlAdr|RecDep_____
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
170476 | lead-out | 1 | 0x41 | 0x00

4:30:57 PM #12 Text 0 File SCSIPassThrough.cpp, Line 38
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

4:30:57 PM #13 Text 0 File SCSIPassThrough.cpp, Line 83
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

4:30:57 PM #14 Phase 36 File dlgbrnst.cpp, Line 1685
Burn process started at 8x (11,080 KB/s)

4:30:57 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

4:30:57 PM #16 Text 0 File DVDR.cpp, Line 2707
Recording mode: Sequential Recording Mode

4:30:57 PM #17 Text 0 File DVDR.cpp, Line 2863
Start write address at LBA 0
DVD high compatibility mode: Yes

4:30:57 PM #18 Text 0 File Cdrdrv.cpp, Line 8647
---- DVD Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 0.0 (0)
Disc Size: 120 mm, Maximum Rate: 10.08 Mbps (2 h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 0 h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 2FE10 h
Start sector number of the next Border-In: 2FFA0 h
Media Specific [16…63]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …

4:34:01 PM #19 Text 0 File WriterStatus.cpp, Line 116
<SONY DVD RW DRU-820A > start writing Lead-Out at LBA 170476 (299ECh), lenght 0 blocks

4:34:01 PM #20 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

4:34:01 PM #21 Text 0 File DVDR.cpp, Line 3103
EndDAO: Last written address was 170463

4:34:04 PM #22 SPTI -600 File SCSIPassThrough.cpp, Line 289
H: CdRom1: SCSIStatus(x00) WinError(121) NeroError(-600)
Sense Key: 0x00 (KEY_NO_SENSE)
Sense Code: 0x00
Sense Qual: 0x00
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
Buffer x02dc4c00: Len x20

4:35:28 PM #23 CDR -600 File ThreadedTransferInterface.cpp, Line 1937
Device not available
H: SONY DVD RW DRU-820A

4:35:28 PM #24 TRANSFER -24 File ThreadedTransferInterface.cpp, Line 1937
Could not perform end of Disc-at-once

4:35:28 PM #25 Text 0 File DVDR.cpp, Line 3103
EndDAO: Last written address was -1

4:35:28 PM #26 CDR -201 File WriterStatus.cpp, Line 167
Invalid write state
H: SONY DVD RW DRU-820A

4:35:28 PM #27 TRANSFER -24 File WriterStatus.cpp, Line 167
Could not perform end of Disc-at-once

4:35:28 PM #28 Phase 38 File dlgbrnst.cpp, Line 1685
Burn process failed at 8x (11,080 KB/s)

Existing drivers:
File ‘Drivers\ASPI32.SYS’: Ver=4.71 (0001), size=17005 bytes, created 5/6/2002 11:01:08 AM
File ‘Drivers\PXHELP20.SYS’: Ver=2.03.32a, size=20640 bytes, created 2/26/2006 5:06:17 PM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

Here is another one. Hope I’m not using too much space. :doh:
Windows XP 5.1
IA32
WinAspi: File ‘Wnaspi32.dll’: Ver=4.71 (0001), size=45056 bytes, created 5/6/2002 11:01:14 AM
ahead WinASPI: File ‘C:\Program Files\Ahead
ero\Wnaspi32.dll’: Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 12:54:32 PM

NT-SPTI used
Nero Version: 6.6.1.4
Internal Version: 6, 6, 1, 4d
(Nero Express)
Recorder: <SONY DVD RW DRU-820A> Version: 2.0c - HA 1 TA 1 - 6.6.1.4
Adapter driver: <USB 2.0> HA 1
Drive buffer : 2048kB
Bus Type : set to ATAPI (3) -> ATAPI, detected: ?
CD-ROM: <SONY DVD RW DRU-820A >Version: 2.0c - HA 1 TA 1 - 6.6.1.4
Adapter driver: <USB 2.0> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : WDC WD1200JB-75CRA0 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : SAMSUNG CDRW/DVD SM-332B atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
SAMSUNG CDRW/DVD SM-332B E: CDRom0
SONY DVD RW DRU-820A H: CDRom1

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 511MB (523276kB)
Free physical memory: 100MB (103376kB)
Memory in use : 80 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

11.8.2006
===== Disc-Copy over image - 1st step : Copy to image …

4:07:24 PM #1 Text 0 File SCSIPassThrough.cpp, Line 38
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

4:07:24 PM #2 Text 0 File SCSIPassThrough.cpp, Line 83
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

4:07:24 PM #3 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 192KB of Memory

4:07:24 PM #4 Text 0 File Reader.cpp, Line 124
Reader running

4:07:24 PM #5 Text 0 File Writer.cpp, Line 122
Writer Image Recorder running

4:07:24 PM #6 Text 0 File DVDCopy.cpp, Line 292
DVD Track-Information from source disc:
Media Type: DVD-R
S01 T01 Con 0x14 Start 0 Len 555075 (gap 0) Blank 0 Res 0 Dmg 0 Open Trk 0 Mode TRM_DATA_MODE1 (0)

4:07:24 PM #7 Text 0 File DVDCopy.cpp, Line 405
Max -1 tracks of 1 allowed to copy
1: 0 - 555075 = 555075, TRM_DATA_MODE1, block size 2048, read opt 0 (no read options)

4:07:24 PM #8 Text 0 File Burncd.cpp, Line 3305
Turn on Disc-At-Once, using DVD media

4:07:24 PM #9 Text 0 File DlgWaitCD.cpp, Line 281
Last possible write address on media: 4718591 (1048:34.41, 9215MB)
Last address to be written: 555074 (123:20.74, 1084MB)

4:07:24 PM #10 Text 0 File DlgWaitCD.cpp, Line 293
Write in overburning mode: NO (enabled: CD)

4:07:24 PM #11 Text 0 File DlgWaitCD.cpp, Line 459
>>> Protocol of DlgWaitCD activities: <<<
=========================================

4:07:24 PM #12 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (1 - Data (mode 1))
2 indices, index0 (150) not provided
original disc pos #0 + 555075 (555075) = #555075/123:21.0
not relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 555075 blocks [Image Recorder]
--------------------------------------------------------------

4:07:24 PM #13 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [Image Recorder] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: “”
TOCType: 0x40; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 1136793600, ISRC “”
DAO layout:
===========
Start|Track|Idx|CtrlAdr|RecDep_____
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
555075 | lead-out | 1 | 0x41 | 0x00

4:07:24 PM #14 Phase 120 File dlgbrnst.cpp, Line 1685
Creating the image for burning

4:07:24 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

4:07:41 PM #16 SPTI -600 File SCSIPassThrough.cpp, Line 289
H: CdRom1: SCSIStatus(x00) WinError(121) NeroError(-600)
Sense Key: 0x00 (KEY_NO_SENSE)
Sense Code: 0x00
Sense Qual: 0x00
CDB Data: 0x28 00 00 00 BC 60 00 00 20 00 00 00
Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
Buffer x06cd1000: Len x10000

4:07:41 PM #17 TRANSFER -25 File Reader.cpp, Line 364
Error reading data

4:07:41 PM #18 Text 0 File Reader.cpp, Line 367
Exception value: -600

4:07:42 PM #19 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

4:07:42 PM #20 Phase 22 File dlgbrnst.cpp, Line 1685
Reading disc failed

4:07:58 PM #21 SPTI -600 File SCSIPassThrough.cpp, Line 289
H: CdRom1: SCSIStatus(x00) WinError(55) NeroError(-600)
Sense Key: 0x00 (KEY_NO_SENSE)
Sense Code: 0x00
Sense Qual: 0x00
CDB Data: 0x1E 00 00 00 00 00 00 00 00 00 00 00
Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00

===== Disc-Copy over image - 2nd step : Burn the image …

4:07:24 PM #1 Text 0 File SCSIPassThrough.cpp, Line 38
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

4:07:24 PM #2 Text 0 File SCSIPassThrough.cpp, Line 83
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

4:07:24 PM #3 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 192KB of Memory

4:07:24 PM #4 Text 0 File Reader.cpp, Line 124
Reader running

4:07:24 PM #5 Text 0 File Writer.cpp, Line 122
Writer Image Recorder running

4:07:24 PM #6 Text 0 File DVDCopy.cpp, Line 292
DVD Track-Information from source disc:
Media Type: DVD-R
S01 T01 Con 0x14 Start 0 Len 555075 (gap 0) Blank 0 Res 0 Dmg 0 Open Trk 0 Mode TRM_DATA_MODE1 (0)

4:07:24 PM #7 Text 0 File DVDCopy.cpp, Line 405
Max -1 tracks of 1 allowed to copy
1: 0 - 555075 = 555075, TRM_DATA_MODE1, block size 2048, read opt 0 (no read options)

4:07:24 PM #8 Text 0 File Burncd.cpp, Line 3305
Turn on Disc-At-Once, using DVD media

4:07:24 PM #9 Text 0 File DlgWaitCD.cpp, Line 281
Last possible write address on media: 4718591 (1048:34.41, 9215MB)
Last address to be written: 555074 (123:20.74, 1084MB)

4:07:24 PM #10 Text 0 File DlgWaitCD.cpp, Line 293
Write in overburning mode: NO (enabled: CD)

4:07:24 PM #11 Text 0 File DlgWaitCD.cpp, Line 459
>>> Protocol of DlgWaitCD activities: <<<
=========================================

4:07:24 PM #12 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (1 - Data (mode 1))
2 indices, index0 (150) not provided
original disc pos #0 + 555075 (555075) = #555075/123:21.0
not relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 555075 blocks [Image Recorder]
--------------------------------------------------------------

4:07:24 PM #13 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [Image Recorder] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: “”
TOCType: 0x40; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 1136793600, ISRC “”
DAO layout:
===========
Start|Track|Idx|CtrlAdr|RecDep_____
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
555075 | lead-out | 1 | 0x41 | 0x00

4:07:24 PM #14 Phase 120 File dlgbrnst.cpp, Line 1685
Creating the image for burning

4:07:24 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

4:07:41 PM #16 SPTI -600 File SCSIPassThrough.cpp, Line 289
H: CdRom1: SCSIStatus(x00) WinError(121) NeroError(-600)
Sense Key: 0x00 (KEY_NO_SENSE)
Sense Code: 0x00
Sense Qual: 0x00
CDB Data: 0x28 00 00 00 BC 60 00 00 20 00 00 00
Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
Buffer x06cd1000: Len x10000

4:07:41 PM #17 TRANSFER -25 File Reader.cpp, Line 364
Error reading data

4:07:41 PM #18 Text 0 File Reader.cpp, Line 367
Exception value: -600

4:07:42 PM #19 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

4:07:42 PM #20 Phase 22 File dlgbrnst.cpp, Line 1685
Reading disc failed

4:07:58 PM #21 SPTI -600 File SCSIPassThrough.cpp, Line 289
H: CdRom1: SCSIStatus(x00) WinError(55) NeroError(-600)
Sense Key: 0x00 (KEY_NO_SENSE)
Sense Code: 0x00
Sense Qual: 0x00
CDB Data: 0x1E 00 00 00 00 00 00 00 00 00 00 00
Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00

Existing drivers:
File ‘Drivers\ASPI32.SYS’: Ver=4.71 (0001), size=17005 bytes, created 5/6/2002 11:01:08 AM
File ‘Drivers\PXHELP20.SYS’: Ver=2.03.32a, size=20640 bytes, created 2/26/2006 5:06:17 PM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

I have been on the support site with Sony this morning. They had me do a drive check and it says the read and write tests went fine. Do you think my problem is with Nero? or could it be the video drivers? I would appreciate any suggestions you have. Thanks for looking.

Okay, I tried one more thing. Hooked it up to another computer and everything worked fine. Do you have any suggestions at all regarding what might be the problem on my main computer? I really need it to be hooked up to this computer not the other one. Could you please look at my error report and see if my DMA is correct? It says DMA on, but how do I know which drive is hooked up to the primary and secondary? I have searched and searched for answers on here, but not sure what to look for. I have spent 2 weeks trying to get this to work and I would REALLY appreciate any suggestions you might have. I’ll try anything!!

Hi and welcome!

As the drive works good on another computer, your problem can be narrowed down to your own system.
First, make sure that Service Pack 2 for Windows XP is installed. Installing latest drivers for your mainboard chipset would also be a good idea.
From your log there is not much memory free on your system. It is a good idea to stop as many programs that are running in the background as possible.

And with USB drives, you won’t have to worry about DMA.

Michael

Thank you so much for your help!! I do have service pack 2. Today I updated the video driver, but haven’t had a chance to put the burner back on this computer to see if it did anything. I will update the latest drivers for my mainboard chipset. How do I do that? I have a Dell computer, do I go to the Dell site? or the Intel site for the processor? I’m sorry if this is a stupid question. Is it something I can do myself or should I take it in to the computer pros?

I usually do shut down things in the background, but we have wireless internet and it is always on and it makes me nervous not to have a virus program going all the time. I will try to contact the internet provider to see if I can shut it down. The last time I tried that I couldn’t get it to come back on. After 2 different house calls (one their fault) I’m embarrassed to have to call them again even though they live nearby. Another stupid question, is it possible to add more memory to solve this problem? I do a lot of video, photo and graphics stuff. Sometimes my ProShow Gold program stalls out too. If adding more memory would solve many problems it would be worth it!!

Hi,

Good thing to have SP2 installed.:slight_smile: Also, I doubt, that video drivers will affect your burner in any way.

I will update the latest drivers for my mainboard chipset. How do I do that? I have a Dell computer, do I go to the Dell site? or the Intel site for the processor?
Check Dell site first. That should be easier for you. In order to get drivers from Intel, you’ll have to know exactly, what chipset is used. There is no problem in installing newer drivers, normally there are instructions given on the website or are packaged with the drivers.

I usually do shut down things in the background, but we have wireless internet and it is always on and it makes me nervous not to have a virus program going all the time. I will try to contact the internet provider to see if I can shut it down.
You don’t need to ask your ISP. Depending on your computer, there are different ways to disable the wireless network adapter, that is built into your computer:

  • there might be a tiny switch allowing to turn on/off your WLAN device
  • there might be a tiny application allowing to turn on/off your WLAN device using a hotkey
  • or disable the wireless network connection in Windows Control Panel -> Network
    The first two methods normally apply to notebook computers, check the manual for such options.

is it possible to add more memory to solve this problem? I do a lot of video, photo and graphics stuff.
With these type of applications, more memory is not a bad idea. Normally, there is no problem adding additional memory. But you have to check first if there are memory slots free. In notebook computers, often all slots are occupied, so in order to increase your memory the modules have to be replaced by larger ones.
I shall note here, that increasing the amount of memory may possibly not solve your problem with the burner.

Michael

Thank you Michael! I will try your suggestions! My computer is a desktop so perhaps adding more memory won’t be as difficult. I will definately take it to the computer shop for that. I’m not too crazy about opening up the case. I really, really appreciate all your help!

Hi,

You’re welcome:)

My computer is a desktop so perhaps adding more memory won’t be as difficult. I will definately take it to the computer shop for that. I’m not too crazy about opening up the case.
If you are not familiar with computer hardware, this is not a too bad idea.

I really, really appreciate all your help!
You’re welcome again. Don’t forget reporting back if the additional memory also helped solving your burner problem.

Michael

Is there another name for mainboard chipset? Sorry if this is common knowledge for everyone but me. I went to the Dell site, but none of the downloads were called mainboard chipset. There was one for Flashbios system update. Could that be it? It says I need to make a DOS floppy. Sounds a little complicated for my skill level. If that is it, I will make plans to take the computer in to the shop. It would help me to know what to tell them I want them to do to the computer. Thanks for your help!!

Hi,

Sorry, I am no native speaker…

I went to the Dell site, but none of the downloads were called mainboard chipset. There was one for Flashbios system update. Could that be it?
No. Flash BIOS is like firmware. And other than with drivers, you can kill your hardware if something goes wrong. Using a wrong driver can always be repaired.

It says I need to make a DOS floppy. Sounds a little complicated for my skill level. If that is it, I will make plans to take the computer in to the shop. It would help me to know what to tell them I want them to do to the computer. Thanks for your help!!
If a computer manufacturer is good, then there is a list of fixed issues and enhancements with newer BIOS releases. If you intend to go to a computer shop, then they can install the newer BIOS (if it’s newer at all). But back to mainboard drivers. To get drivers, you’ll have to enter the service tag or you’ll have to know exactly the type of your computer (like Dimensyon 0815). If you provide me that information (if you want, via PM), then I’ll have a look there.

Michael

Michael,
Thank you for your patience in helping me. Nothing on the downloads page looked like what you were talking about, but I did a search and I found this. Does this look like what I need? I have the Dell dimension 8200
www.support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R32779&formatcnt=1&libid=0&fileid=36065
I hope it copied it correctly. I just did a search for dell dimension 8200 and chipset on the Dell site and that is what I got.

By the way, I hooked the dvd player back up to my computer and it is still saying error reading data when I try to copy a dvd. So the video driver I updated didn’t change anything. This computer has twice as much memory(511k) as the other one (256k) that the dvd player worked on. So I’m wondering if it is really the memory, but I plan to update that as soon as possible for the other reasons I gave above. I made sure I turned off everything running in the background. I hope the driver above will solve the problem, but I want to be sure it is the correct one before I download it. Thank you for all your help!!
Lisa

Hi,

Looks good, but slightly outdated. So we get the latest and greates directly from big mama Intel:INF Update Utility and this is the README File But as this is a rather old system, any drivers are already built into Windows XP with Service Pack 2. No need to download them.

By the way, I hooked the dvd player back up to my computer and it is still saying error reading data when I try to copy a dvd. So the video driver I updated didn’t change anything.
I suspected that.
So I’m wondering if it is really the memory,
Me too. But I wrote that already. As you provided me with information about your Dell, I am wondering if your USB ports are already USB 2.0 High Speed compliant. I could not find that information on Dell website. They only mentioned the number of USB ports. Read this article on Microsoft website to make sure if your computer has USB 2.0 ports. If you don’t have them, then an add-on card is needed. Get one with NEC chipset (preferred) or VIA chipset (second choice). Avoid ALi based cards, as they are slow. There is no need to install any drivers for them as they are already built in into XP Service Pack 2.

but I plan to update that as soon as possible for the other reasons I gave above.
As your mainboard needs a special type of memory (RDRAM) this will be very pricey.

As there is no need to install any drivers, I think the problem is the slow USB controller, so you probably need an additional controller card as mentioned above. But first make sure according to the article on Microsoft website I linked to.

Michael

Okay, I checked my driver and it is newer than the one I showed you earlier. It is dated 2004 so I will not touch the drivers.

As for usb 2- I have recently had that updated. My computer store installed a new usb 2 card. After reading the Microsoft article, I discovered it is an ALI pci to USB open host controller. Under universal serial bus controllers it says “standard enhanced PCI to USB host controller” Is this my problem? This means usb 2 since it says enhanced, but it isn’t a good one? I had this one replaced because I thought the other one was bad. All the other devices seem to work okay on this one, but I’m not asking them to transfer lots of data. I do have the dvd burner hooked directly into the computer not a hub if that makes any difference. I have all the latest windows updates, so does that mean I don’t need to update the drivers for this? That is what I think the article says. I’m not sure I understand all the stuff at the end of the article. Do I need to try to replace this? How can I know what kind of card it is? I still have the box for the latest one and I can’t see that it says ALI anywhere on the box, only in the computer listing under device manager.

Is there any possibility that software or other devices might be interfering? I have 4 printers hooked up, 2 external hard drives, a card reader, and a wacom tablet. A lot I know, but I don’t run them all at once. So far I have not had anything else going when I try to burn a dvd. I hate to uninstall everything, but will try that if it could be causing interference. I have 2 usb hubs. The external hard drives are connected via firewire, not usb.

Thank you once again for help!
Lisa

Hi Lisa,

Okay. Good idea.

As for usb 2- I have recently had that updated. My computer store installed a new usb 2 card. (…) it says “standard enhanced PCI to USB host controller” Is this my problem? This means usb 2 since it says enhanced, but it isn’t a good one?
Okay. It is not the fastest one (that’s why I wrote “avoid ALi”), but it should work anyway. No need to replace it.

I do have the dvd burner hooked directly into the computer not a hub if that makes any difference.
This is okay.
Let’s do some testing.
Disconnect all other USB devices that are not essential needed. Connect your DVD writer to the add-on card. Then insert a data CD (not a DVD). If you have Nero installed, then start CD/DVD Speed from the “Nero Toolkit” Folder (it’s located in the startup menu). Select the benchmark tab and click “Start”. If it’s done, create a screenshot by clicking on the tiny Floppy-Icon in the upper bar and store the image on your hard drive. Post that screenshot here. This can be done with clicking on “Go Advanced” and then “Manage Attachments”, what will allow you to upload the screenshot.
Then disconnect the drive and reconnect it to one of the onboard USB ports. Do the same testing and post the screenshot.

I have all the latest windows updates, so does that mean I don’t need to update the drivers for this?
Indeed. Installing manufacturer’s drivers may things make worse - I experienced that with a NEC based USB extension card for my notebook.

(…)I can’t see that it says ALI anywhere on the box, only in the computer listing under device manager.
That’s not unusual. If you would take the card out of your computer, a look on the chips would show that, but Device Manager is also showing the correct information here. No need to be worried.

Is there any possibility that software or other devices might be interfering?
This is not impossible. Also there exists software that is indended to interfere with CD/DVD drives in a negative way:( Such is installed by some movie DVD or audio CD, that are copy protected.

Michael

Michael,
Thank you for your help. I have some things I need to do today, so I may not be able to try the test until later tonight or even tomorrow. I’m a little confused about what I am to do. The only usb 2 ports I have are on that one card- it has 4 slots. I have 1 or 2 onboard usb ports, but they are the original usb 1 ones, not the updated usb2. I have a couple of usb hubs hooked up to the main card, but I’m not running the dvd writer through those. I’m plugging it directly into the back of the computer on the usb2 card.

I made sure I turned the printers off last night and everything running in the background and tried to burn again. It did it once and then wouldn’t burn a second time. I keep getting the read error message. I will try disconnecting everything connected to the usb ports and try again. The other computer I tried the dvd writer on only has 1 printer connected to it.

The video driver I have is nvidia. I updated it recently. I read on here somewhere that people have trouble with that brand sometimes. I was reluctant to just uninstall it, and try a microsoft one, but I do have the cd if I need to reinstall it. I will do the other test and then we can decide.

As for the software question- Do you mean that if I try to copy copyrighted discs, they put something on my computer to prevent it? If so, to my knowledge we have never tried to copy a copyrighted dvd or cd, so that should not be the issue. I do have Photoshop elements (photo editing) and photoshop premiere (video program). Have you ever heard of those interfering? In the past I have had problems with Photoshop, but not recently. I did not install the Incd program with the Nero because I heard that could cause problems. Originally I had installed Nero and updated it on the internet. When I had dvd burner connected to the other computer I wasn’t able to update it because that computer is not connected to the internet. Since it worked, I uninstalled Nero on this computer and reinstalled it without updating, but it didn’t seem to make any difference. Just thought I would try everything I can think of.

This has been more complicated and time consuming than I thought. I feel it is just one thing that we are missing and then everything will work. It seems weird that it has worked a couple of times, but not always. I’m determined to get it to work. Thank you for helping me so many times!
Lisa

Hi,

OK.

I’m a little confused about what I am to do. The only usb 2 ports I have are on that one card- it has 4 slots. I have 1 or 2 onboard usb ports, but they are the original usb 1 ones, not the updated usb2. I have a couple of usb hubs hooked up to the main card, but I’m not running the dvd writer through those. I’m plugging it directly into the back of the computer on the usb2 card.
Yes, I know that the onboard USB connector is only USB1.1, but I wanted you to test this, too. As this part of testing is not essential, you can skip that. But disconnect the hubs from your USB2-card if doing the test of your writer.

The video driver I have is nvidia. I updated it recently. I read on here somewhere that people have trouble with that brand sometimes.
There are some issues with Nvidia mainboard chipset drivers, indeed. But this is something else than video drivers, as those won’t normally influence data transfer to and from (optical) drives.

As for the software question- Do you mean that if I try to copy copyrighted discs, they put something on my computer to prevent it?
It is enough to simply insert the disc for playback to install that crap:( See http://www.google.com/search?q=sony+rootkit No copying needed.
(skipped)

This has been more complicated and time consuming than I thought. I feel it is just one thing that we are missing and then everything will work.
Possibly. Troubleshooting is a hard work :wink:

It seems weird [I]that it has worked a couple of times, but not always[/I]. I’m determined to get it to work.
Another idea: Have we already talked about the media you were using? Maybe this is the clue. Please post the brand of the discs you are using and the so-called MID. You can use Nero CD/DVD Speed “disc info” tab to find out the MID. (see attached picture)

Thank you for helping me so many times!

You are always welcome :slight_smile:

Michael


Michael,
I am on my out to the store in a few minutes. I have been using TDK dvd-r. I use these because they have the white print on surface that I use to print the titles, photos, etc. I used them when the burner was hooked up to the other computer with no problems. I had also tried some memorex, but same problems with those. I will buy some verbatim or any other brand you suggest. I see verbatim are good on this site. Here is my question though- the original disc I’m trying to copy is dvd-r, do I have to use -r for the burning part of the copy? I make the dvds of pictures I have taken of my kids’ school trips,etc. and then give them to all the kids in the class. I need the dvds to play on most set top dvd players. I thought the -r ones were the most compatible. Do you think I should try some +r instead of -r for a test? I only have the -r, but if you think I should try the other I’m willing. Most of the time though, the dvd writer is getting hung up in the read part, not the write part. I also tried to burn the whole slide show directly from ProShow Gold, not using Nero at all. It did it once, but not the second time. If I hear back in the next few minutes I will buy whatever you suggest, If not I will buy some other discs tomorrow.
Lisa

Hi Lisa,

Hey, there is a time lag of a couple of hours across the Atlantic Ocean:) After submitting my last post, it was time to go to bed for me:)

I have been using TDK dvd-r. I use these because they have the white print on surface that I use to print the titles, photos, etc. I used them when the burner was hooked up to the other computer with no problems. I had also tried some memorex, but same problems with those.
Memorex are not known to be quality media. But please post the media ID as I asked you.
I will buy some verbatim or any other brand you suggest.
Actually I suggest to buy nothing. But indeed, Verbatims are not bad, but stay clear from their “Pearl White” series.

Here is my question though- the original disc I’m trying to copy is dvd-r, do I have to use -r for the burning part of the copy?
No. This is not necessary.

I need the dvds to play on most set top dvd players. I thought the -r ones were the most compatible.
This is true, but there is a feature called “bitsetting”, that disguises DVD+R as DVD-ROM to increase compatibility with DVD players.

Most of the time though, the dvd writer is getting hung up in the read part, not the write part.
That’s why you should do the benchmark test, and this is also the reason why you should not buy anything yet (unless you need new blanks anyway, and then you might try DVD+R also).
In addition, please to the benchmark test on the other computer (that one that is known to be working), too, using the same disc. Maybe the problem can be narrowed down to anything.

An additional question: is your Dell equipped with an internal DVD-ROM drive? If yes, then do a read test with that drive, too.

Michael

Michael,

I only have a few minutes before I have to leave to take my car to the garage 1 1/2 hrs away. I won’t be back until late tonight. I ran some of the tests and I will do the rest tonight. Sorry I haven’t had more time to try the things you suggested.

I disconnected everything except my wireless internet because I have had problems if I disconnect that. Have to have them come reinstall it. However, I did turn it off in msconfig.

Disc information:
dvd-r that I have been trying to copy(TDK on label): says it is dvd, booktype dvd, manufacturer unknown, MID TTG02

I ran the test on a cd. I was not sure if I was to use a blank disc or one with data on it. I ran the 2 different blank ones which I will attach in a minute. When I also ran the test with a cd with data on it, I got an error message: ERROR! Parameter value invalid (052602), the writer froze up and I had to turn it off and back on to the cd out. I tried again and the 2nd time it just stopped 8 1/2 minutes into it, froze up the program again. Not sure if this is important or if I wasn’t supposed to use a data disc. :confused:

I also tried to burn a copy of the dvd while everything was off and I got a read error again.

The data cd disc I was using above is Imation which I realize now is not good quality. I ran the disc info for it. Says manufacturer is cmc magnetics, MID 97m26s66f

The blank one I ran first was Maxell: cd-r, Manufacturer Ritek, MID 97m15s17f
The second one was a blank Imation as above. See results below.

I will disconnect the dvd writer and do the same tests on the other computer when I get home tonight. Thanks again for your help.

Lisa



Hi,

Okay. You should use that disc to do another read test. But in order to avoid trouble as you described below, disable “Create Data Disc” in Options -> Standard tests. See also the screenshot attached.

I ran the test on a cd. I was not sure if I was to use a blank disc or one with data on it. I ran the 2 different blank ones which I will attach in a minute. When I also ran the test with a cd with data on it, I got an error message:
The standard benchmark procedure does a test burn, so in that case a blank disc would be needed. Sorry, that I forgot to mention that, but I disabled this option long time ago and forgot by myself :doh:

Your test results look good, your drive ran at full CD speed. I only miss the figures of burst rate, what would be of importance.

I also tried to burn a copy of the dvd while everything was off and I got a read error again.

Okay, then we should try to find the reasons for your reading problems. And the first start would be the benchmark test.
The screenshot shows the settings, that we need for that in order to do a plain read test with discs containing data.

And we should stick with that disc for testing. Maybe you have a pressed data DVD (not a video disc) handy for comparision.

Michael