[quote=dean_k;2065727]Hello, I purchased DVDfab premium with mobile option last night, and I’ve downloaded the files from http://www.dvdfab.com/download.htm .
When I installed the software, it keep crashing as soon as it starts and tells me that I am running an old version, 5.0.0 apparently.
When I downloaded and installed again from the given website from the software, it still crashes and tell me that a new version 5.2.5 is available.
At this point, the software is unusable. I must repeat that the software crashes as soon as it starts.
I’ve tested installation of this software on five platforms : Windows XP, XP x64, Vista home premium, Vista home premium x64, and Vista Ultimate x64.
(I run a WCG farm.)
I must also note that all the PC that I had DVDfab installed was clean installs which had no other software installed.
The software bundle cost me 69.99 and it does not work … I am not happy here.[/quote]
Me too!!! Someone kindly suggested disconnecting from the internet and starting DVDfab again. That worked.
Interestingly, although I downloaded the program [U]today[/U] and most windows [U]say[/U] that it’s Version 5.2.5; when I opened it without internet connection, one of the windows said - at the top - that it was version 5.0.0!! As the user above, I tried repeatedly to ‘update’ and got nowhere.
Also… I don’t have a CLUE as to how to use the program! I clicked on the “help” button, was sent to the company’s site which said… not very helpfully… that the tutorial was “coming soon”.
Count me as a very unhappy customer so far. Like an idiot I went ahead and paid for the program upfront. I’m going to give Fengtao a chance to resolve all this. But if I don’t even have any information as to how to use the program, what’s the use?