I have a new SHM-165H6S. I installed it then upgraded my retail Nero from 18.104.22.168 -- after first uninstalling everything but InCD and PhotoShow Express, and then using the clean tool to tidy -- to 22.214.171.124. I inserted the LightScribe CD that was part of the package, then decided to eject it. The drive wouldn't open. There was a continuous, soft clicking sound. After rebooting the computer I could eject the CD. I tried an ordinary blank CD-R, CD-RW, and DVD+R. Each time there was a continuous, subtle clicking sound. The drive wouldn't eject them until I rebooted the computer.
The drive would read discs and would burn ordinary CD-Rs. I didn't attempt to burn a CD-RW, DVD or LightScribe CD. If a disc was burned or pressed, I could eject it.
I had the Nero LightScribe Host Software file and thought that might be what I needed. I installed it. I inserted the LightScribe CD and after a few seconds past the period the LED was on, touched the eject button. The tray appeared. However, if I left a blank disc in for a longer period, the drive refused to eject it. The soft clicking continued the entire time a blank was in the drive.
I then burned a 1GB session on an ordinary DVD+R and burned 3 LScribe CDs -- one on the "normal" setting and two on "best". These were OK but the LScribe labels were light. There didn't appear to be any difference in quality between the two settings. At both settings the burning time was about 17 minutes for a full label. The two discs burned at "best" were Verbatim discs. The disc burned at "normal" was the packaged disc.
When I was preparing to burn the DVD session, I found that if I had Nero open, I could eject blanks. If I closed Nero with a blank in the drive and waited 20 seconds or more, the drive generally would not eject the blank. If I re-opened Nero, I could again eject the blank.
I should also say that at the start I updated the firmware from HS06 to HS07 using a file I downloaded from LiteOn. I'm using the latest LightScribe Host Software. I've only used Nero for burning, so far, and don't have other software for burning installed. I haven't installed SmartBurn 3.1.16 or .16t.
Does anyone have an insight into the problem? Or for that matter, both problems?