I am really asking this on behalf of the many many people who have bought a game protected by SecuROM only to find that their DVD drive will not even read the disk to install the game. The disk appears as blank media.
In this case the game is the recently released Silent Hunter IV and I would like to be able to post a definitive answer as to whether there is any hope on the SHIV forum because so many people are struggling. UBISoft's customer support answer is that the customer should buy another DVD Drive which is quite outrageous. Lot's of people cannot simply do this for various reasons. Also, it would appear that many retailers (and UBI) are refusing refunds.
So my question is; Is there any way to get these Drives to read the disk in order to install the game or is the only answer to buy another drive?
As I understand it most people have tried updating their frimware.
Thanks so much in anticipation