My Norton 360 can't back up. It starts to and then about a disk or two in, it can't read the discs any more or write to them. I start with brand new discs each time and it failed. Guys at Norton say to get a firmware update and etc. Hard to follow how to do the firmware update but did. Now trying to do any other updates and will try Norton 360 again. The folks at Norton 360 said it would DEFINITELY work after getting the update. Okay, good, because it wasn't a supported driver initially so here is hoping. And no, I haven't the foggiest clue what all this means but I just stick things into my computer as told and mix and shake it ten minutes and let it settle and try to skim productive work off the top like Man vs. Wild sips tepid water: with hope, out of necessity. We'll see what happens.