I have a small problem here and I was hoping that somebody out there in this forum might be able to assist. Last night, I installed a Samsung Dual Layer DVD Burner model SH-W162C. I set the drive up as a slave and booted up the computer. The operating system WINXP SP2 detected the drive successfully and the drive functioned properly.
And now for my disaster - I navigated to the Samsung support site and downloaded the full firmware upgrade utiliy and what I thought was a correct firmware upgrade file. I ran the application and it began to update the firmware for this device. The progress bar completed and at the end, a pop-up window came up and displayed a message to the likes of “Firmware upgrade failed. Please reboot your computer.”
After rebooting, the operating system no longer sees the device. The drive door will no longer open, and the green activity LED constantly blinks every other second. An attempt to run the Liveupdate firmware upgrade from their support site will not work since the device is no longer detected.
Does anybody out there know of any troubleshooting tips or steps I could take to restore this drive to the apporpriate firmware level? Is it possible to boot up to a command prompt and re-flash the drive in DOS? Are there any utilities out there to assist in this process?
Any help or advice that you could give would be greatly appreciated!!
Thanks for your time!