Samsung SH-S182D & NeroShowtime

When I insert a DVD in this drive, and select NeroShow time to play, i get the message, “Drive not ready.”

This is false, as if i set the drive to autoplay and Windows media player, it will play.

How can I correct this message for NeroShowtime?

What is more obvious than asking Ahead/Nero about that??

Thanks for your suggestion.
But they have not answered yet, and in the past, for questions, they were very general, and did not answer the question, but this forum did.