Call it "tech-help plus." Yesterday Samsung Electronics, the first electronics manufacturer to market a Blu-ray player, announced that it was launching a Blu-ray Resource Center which will provide information and technical support. The new site is http://www.samsung.com/bluraysupport.
The Blu-ray Resource Center will offer current and future Samsung Blu-ray consumers updates on new products and firmware, a live chat with Samsung Blu-ray support specialists, and weekly perspectives from SamsungÂ´s point of view on current Blu-ray topics and issues.
"Now that Blu-ray is the future of HD, Samsung recognized the need to develop a single online location where current Blu-ray owners and those seeking more information can go to address their Blu-ray needs," said Reid Sullivan, Vice President of Audio/Video & Digital Imaging at Samsung Electronics America. "With answers to nearly every Blu-ray question and access to trained Samsung tech support, we believe the Blu-ray Resource Center will help consumers maximize the performance of their Samsung Blu-ray player, pre or post sale."
The easy-to-navigate site features portals for "Blu-ray Owners" and "Looking to Buy" consumers. Current owners can register their player in order to receive email notice of firmware updates. Weekly topics are also aimed at helping current owners address such issues as firmware upgrades, audio codecs, and BD-Live. Future owners will have access to FAQs for beginners and information on all Samsung plalyers. Weekly topics will be geared toward helping potential buyers understand Blu-ray technology and learn which player is best for them.
Samsung Electronics America, Inc. is a wholly owned subsidiary of Samsung Electronics Co., Ltd., which markets a broad range of award-winning digital consumer electronics and home appliance products, including HDTVs, home theater systems, MP3 players, digital imaging products, refrigerators and washing machines.