Samsung CDRW/DVD SM-348B drive

I hope I’m in the right place to post this problem. I don’t know very much about the real technical stuff such as drives, but this is my problem and this is the info that I have found.
"If the drive is configured correctly but you end up with coasters instead of readable CD’s the problem is with certain CD-R drives. "
This issue was supposed to be fixed with the release of Service Pack 1,on 9 September, 2002, I bought my computer in 2004 so I have to wonder why the same problem still exists !! :bow:
Can anyone give me some advice please, can a novice fix the problem or will I need a new drive and at what cost.?