If I were you I would just get a new modem. I had a Rockwell that came installed in my computer when I bought it and I hated it because it always disconnected on me. I got so tired of it I bought a new Lucent 56K modem off of E-bay for 25 bucks and it works great. If you are an online gamer it would be a good idea also because my ping dropped by 100, so I am pretty much an LPB with a 56K on most servers. So pull the piece of crap modem out and get a new one.