I recently ordered some of the new Ritek 8x DVD+R media from Meritline. After two weeks I finally received my shipment. I opened one and checked it with DVD Identifier. What it told me was that I had Ricoh media!
RICOHJPN-R01-002 (2.4x - 4x)
That sounded familiar so I popped in some TDK branded blanks I had previously had a problem with and they showed exactly the same ID as the “so called” Ritek media.
I called Meritline and was told by the only live person I could get on the phone (tech support) that Ricoh and Ritek are the same company and that the Ricoh media was actually better.
What gives? Are Ricoh and Ritek the same?
I kept calling back until I talked with someone in customer service. I told her I had ordered 8x Ritek and received 4x Ricoh. She said I could return it. I said I wanted them to pay the shipping back because it was their mistake. She put me on hold and after 10 minutes of waiting I got transfered to an unknown voice mail box and that was the end of the call.
Meritline advertised 8x Ritek and sent me 4x Ricoh that I can buy locally cheaper than what they charged me for it.
Anyone run into this issue.
I have only ordred from Meritline once before. I may never order from them again. Their customer service was as bad as I have experienced. It would help if they could speak English.
Thanks for any information.