[QUOTE=margie1627;2505706]I sent my DMREZ485 to you for replacement exchange reference case #26388171 and notify Jamie upon arrival. You received it on 3/19/10. I’m wondering when I will receive my replacement. Thank you[/QUOTE]
You must be confusing this discussion forum with the Panasonic Customer Service Center located in McAllen Texas. That Customer Service Center is the corporate [B]product exchange facility[/B] that may be contacted through the main Panasonic Customer Service phone number, 1-800-211-7262.
The below linked AVS Forum post has current contact information for Panasonic’s two corporate Service Centers[B].[/B] Those Service Centers, located in Elk Grove Village and Elgin Illinois, [B]handle product repairs[/B]: