I have recently bought Kapersky internet 2013.
At the beginning of the installation, the software asked me to remove 2012, which I did. On reboot it indicated that 2012 was still present and would not install. I contacted Kaperky and they supplied me with a small software prog, that checks if kapersky, is there. Obviously it was still there. then they gave me a prog, that digs deeper into the pc, and that came back showing that kapersky or traces were still there. So what do I do now. they wanted to put teamviewer on, but i declined as thath was now giving permission to unknown getting into my computer.
What I require is someone out there to help me identify and remove the traces entirely.
How do I do this?