Remote not working (Toshiba RD XS27)

[qanda]This thread is about the Toshiba RD XS27. Click here to see full specs[/qanda]My wife bought a Toshiba RD XS27 off IBOOD and when it arrived the remote does not work. The player seems to work fine and I tried the trick of looking at the sender on the remote through the camera on my phone and it does light up when a button is pressed.
Am I missing something simple or is a new remote the only option?
What about a universal remote? Which one?
Any ideas anybody?
I really don’t want to go through IBOOD’s notoriously bad customer service dept.