Red x in imtoo youtube to ipod converter

Hi i just purchased the imtoo youtube to ipod converter and everytime i try to download i just get a red x on the left hand side and it doesn’t work. i’ve tried taking off the firefall but this still happens

any suggestions???

thanks

This is a typical problem caused by the alteration of Youtube server. Please copy down the URL of the Youtube video and send it to our support group— support@imtoo.com, indicating what exactly is happening. They will give you more detailed solution in one work day.