Recover on display

Hello everybody

well have a dvd recorder Philips 3355/55 and lately recorded some programms on tv but when want seen thems again appear the word recover in the display of the recorder and later blank and the strange is that the disc are new what can do for solve this issue or recover atleast the video recoded of these disc, called to Philips and well just get a nice will contact with tech support .

if somebody know how solve this problem post in here, i readed the post referring to this issue but not am satified with the solutions proposed in there.