Our PX engine is supposed to be compatible with that version of RecordNow. Can you do a clean install then install the PX engine update to confirm that it does not work?
Start by Removing Record Now using the Add/Remove utility in Windows.
- Uninstall previous version of Record Now from your machine. Manually delete all the files as follows.
a) Delete the “Vertais” folder or if not found look within the
“Sonic” folder delete “Record Now” in your C drive’s Program Files folder.
b) ******IF and ONLY if you cannot install the software completely or when the installer is looping or freezing
perform this operation:
2). Registry Edit instructions:
a) Select the “Start” menu–>Select “Run”—>Type: regedit. Click Ok
b) Open the “HKEY_CURRENT_USER” folder (if it doesn’t exist, don’t worry about it)—> Open the “Software”
folder—>Select the “vertais” or if not found “Record Now” within the “Sonic” folder, right click on it and delete it.
c) Open the “HKEY_LOCAL_MACHINE” folder—> Open the “Software” folder–>Select the “Vertais” or “Record Now” within the “Sonic” folder , right click on it and delete it.
3). Reboot your computer (stops services so registry can be written
4). Re-install software