I empathize with you, as Sonic Record Now Deluxe came with my external burner and I had nothing but problems with it, as an example when I went to do a burn it would come up with a silly message " a component required with this program Windows Media Player is not installed on your computer."
And the program was there. I had the Medial Player 10 installed and then I got a suggestion that maybe the Sonic Record Now Deluxe may only recognize Media Player 9 so I went to Add/Remove and uninstalled Windows Media Player 10 and by default it goes back to Windows Media Player 9 and that still did not help. The silly message still kept coming up.
In all frustration I just got rid of the program and got Nero, but as the earlier poster stated there are a lot of free programs as well out there; it depends on what you want to do.
For me Nero fit what I wanted to do thus I bought it.
Good luck in your pursuit!!!