Reading problem with DVD drive


I currently have a problem with my dvd drive… again! When i’m trying to watch a movie, this one has partial freezing with very bad audio. This problem appeared a few weeks ago. So, i executed the dell diagnostic software (I have a Dell Inspiron 6400) to check the dvd drive. I called dell support. They sent me an other one. The problem was fixed… i was able to watch movies again. But today, the problem get back!

does it be possible the problem come from windows or drivers??!?

Dell Inspiron 6400
Windows XP pro
NEC dvd drive (replaced by Hitachi dvd drive)



Welcome to the forum :slight_smile:

Most of times this issue is due to a bad burned disc, and most of times this is due to the very poor quality of the disc.

What discs are you using exactly?

Thread moved to Newbie Forum :wink: