Reading problem with DVD drive

Newbie Forum
#1

Hi,

I currently have a problem with my dvd drive… again! When i’m trying to watch a movie, this one has partial freezing with very bad audio. This problem appeared a few weeks ago. So, i executed the dell diagnostic software (I have a Dell Inspiron 6400) to check the dvd drive. I called dell support. They sent me an other one. The problem was fixed… i was able to watch movies again. But today, the problem get back!

does it be possible the problem come from windows or drivers??!?

Specs:
Dell Inspiron 6400
Windows XP pro
NEC dvd drive (replaced by Hitachi dvd drive)

thks

pmrenaud

#2

Welcome to the forum :slight_smile:

Most of times this issue is due to a bad burned disc, and most of times this is due to the very poor quality of the disc.

What discs are you using exactly?

#3

Thread moved to Newbie Forum :wink: