Qscan 2.1 BenQ DW1650 'firmware or product not supported"



QScan Warning
Firmware or product not supported
Please check FAQ in user manual or help files.

Only get it at 2.4X – 4X and 8X run to completion.

Googled this error message – can’t find it anywhere.

The scan proceeds perfectly up until near the end, when it stalls. It appears to be some sort of a hardware problem, but I can’t imagine what it is.

Thanks in advance for anybody’s insight into how to identify what the problem is here.

– Roy Zider

Test bed
QScan 2.1, 2.4X speed sampling rate Normal (Default>
blank DVD-R (TYG02) Taiyo Yuden 8X white hub printable media
BenQ DW1650 BCIC (MA SM UDMA2) on Tyan Tiger MPX
(device jumpered as MA on Secondary Master IDE channel, no device on Secondary Slave, channel is UDMA2)