Hi all.....I hope this is the right place to post this. Here's the problem:
A friend of mine has an older Dell Dimension 1100 and purchased a Qflix external DVD drive from Dell. Here's the link:
The operating system(XP) recognizes the drive just fine, however, the pc setup on bootup does not. She also has a CD burner installed as well, which the system recognizes just fine. Is there a jumper on the HDD drive or the CD burner that should be set a certain way for the setup to read the drive? Should the CD burner be completely took out? I'm referring to the "Primary Master" and "Primary Slave" settings. This drive has very poor documentation....almost none on Dell's website and no owner's manual came with it. I had a live chat session with a Dell rep and he/she said they do not have owner's manuals for their external drives. I think that's just crazy. Can anyone explain how I can set this drive up for her....maybe a step by step or provide me a link to a "How to"?....or is this drive just not compatible with this older of a Dell machine? Thanx in advance for any help you guys could provide. Let me know if there's any other specific information you need about her machine and I will be happy to provide that to you.