Anyone have any ideas cause Plextor doesnt seem to have a clue. After answering all there questions they think its Nero that I am having trouble with when it clearly states Plex Tools Pro is the problem.
Here is the email:
Since you fixed this in the past by reformatting, it’s got to be a software problem. But we’ve never run accross anything quite like it before.
First thing to do is to update your aspi. Nero requires a special aspi version for their software that you should try.
http://www.plextor.com/english/support/faqs/PTP00039.htm has info on installing aspi from the Plextor distribution disc.
Other things to try are to update your motherboard bios and eide controller drivers, and also try adding a jumper to the DMA pins on the back of your drive, as some ide controllers work better in that mode.
Plextor America Support Team - Jack
Sent: Saturday, August 23, 2003 8:16 PM
To: ‘Plextor Support Team’
Subject: RE: Plex Tools Pro
What Plextor drive model do you have? Plextor Premium
What is the firmware version in the drive? 1.03
Info on finding your firmware version in various operating systems is here: http://www.plextor.com/english/support/faqs/faq_fw.html
What operating system are you using? (Win98, Win2K, WinME,etc) XP Pro SP1
Is this a new installation? No
If not a new install, has the drive been working in this same system before? Yes
What CDR software do you have installed? (Easy CD Creator? DirectCD? Plextor Manager?) EZCD 6, NERO, PLEX TOOLS PRO
What version of that software? (Please don’t tell us ‘it came with the drive’ as that could be various versions. We need to know the version number shown on the splash screen or in Help|About in the program) V2.06
Have you installed other CDR software on your system as well? (Nero, CDRWIN, etc) Look @ Question 7
What is the EXACT error message you get? â€œError Sending Cuesheetâ€
What program are you using when you get that message? Plex Tools Pro 2.06
When exactly does the message appear? When attempting to do a Write Transfer Rate Test
What have you done so far to resolve things? Uninstalled the Drive, Uninstalled the Plex Tools Pro.
How is your drive connected to your computer? Secondary Master
What other devices are connected on the same chain? None.
I’m lost for ideas.