I’d like to echo kmara’s issue. I recently ran into this problem and would like to understand more about why it’s happens. I’ve been using what appears to be the default resolution setting (480X360). On many DVD programs, it works fine. But on some I recently encoded, I got the dreaded “unsupported data” label. I too love this software–the makers really went the extra mile to include all the important features–but this problem is one of those things that will lead me to distrust the software, making it so I have to check every file before “going mobile” which is a pain. I’m sure I’m not understanding something fundamental here.
Also, when I play the file on my computer using QuickTime it plays fine. By the way, I’m enconding one of the the “problem” DVDs using 480X272 as 90312 advises, so am interested to see if that fixes the problem. Also, I was able to encode a “good” file using the old .mp4 format (the one you have to place in the MP_ROOT\100MNV01 folder). For some reason, it worked fine. However, my questions and concerns still stand. Thanks for any and all advice!