Problems with samsund DVD RW

HI guys and galls ive just got a new DVD RW, a Samsung SH-W162C and put it in my emachines machine, but when I try and copy files from CD or DVD after a few minutes of trying I get a message saying “The request could not be performed because of an I/O device error.” all microsoft tells me to do is change the transfer node from FMA if avalable to PIO Only but this didnt help. I also tried to delete the IDE so win could reinstall them but still nothing so need help.

check to make sure the cables are tight. also see if another cd or dvd will copy.