Problems with Philips SDVD8821H Drive

I am trying to fix a problem with a Compaq Presario C300 which has this drive fitted. When attempting to play a DVD or music CD the sound is very crackly regardless of which player is used (Windows Media Player etc.). If I copy the sound file or DVD to the Hard Disk and play it - it sounds ok. I am wondering if the Philips drive is faulty or needs a firmware upgrade. I’ve checked the forums and evidently there was a firmware upgrade at ftp://msicomputer.org/PHILIPS_DVD-RAM_SDVD8821_EX31.zip but when I try this link all I get is a ‘cannot display the webpage’ error from Internet Explorer.

Does anyone have a copy of this file or another possible solution please?

Thank you.

John

Welcome to the forum, John :slight_smile:

Have you checked the drive is in UDMA mode (follow the link in my sig)?

Thread moved from the Living Room

If this is a slimtype drive, you need to search a firmware on Compaq/HPs site.

[QUOTE=Arachne;1982595]Welcome to the forum, John :slight_smile:

Have you checked the drive is in UDMA mode (follow the link in my sig)?

Thread moved from the Living Room[/QUOTE]

Hello Arachne, thanks for your welcome and reply to my problem.

I clicked on your link via Womble on ‘How to check/enable DMA’ and found that the DMA function was enabled on the Primary Channel as in the instructions described in the link.

I don’t think that the ‘How to delete upper and lower filters’ link is appropriate for this problem since the main heading on the Microsoft Help page states the symptom as "You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: “error code 31”, since this isn’t the problem (it’s just about crackly audio). Any other suggestions? Do you think I should try and upgrade the firmware on the drive?

Thanks
John

I too have a compaq c300, the problem im having is trying to burn dvd’s, so ive been told the drive isn’t compatible with the new discs that are out nowadays, as the drive in the c300 is 3-4 years old.

I’ve been trying to upgrade my firmware so i can burn dvd’s but there doesn’t seem to be an upgrade. I checked loads of places.

Anybody got any ideas

This is the burn message im getting when trying to burn dvd’s using dvd shrink and the latest Nero. Can anyone make whats going wrong on me.

1K22-0027-1105-E545-5098-34C3-****

Windows XP 5.1
IA32
WinAspi: -

NT-SPTI used
Nero API version: 8.3.6.0
Using interface version: 6.3.1.4
Installed in: C:\Program Files\Nero\Nero8\Nero Burning Rom
Application: ahead\Nero - Burning Rom
Internal Version: 8, 3, 6, 0

Recorder: <PHILIPS DVDRAM SDVD8821H>Version: EH50 - HA 1 TA 0 - 8.3.6.0
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : via Inquiry data
Connected to MMC as unknown drive with class-nr : 1
Drive is autodetected - recorder class: Std. MMC recorder

=== Scsi-Device-Map ===
CdRomPeripheral : PHILIPS DVDRAM SDVD8821H atapi Port 0 ID 0 DMA: On
DiskPeripheral : FUJITSU MHV2080BH PL iaStor Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
PHILIPS DVDRAM SDVD8821H E: CdRom0

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 1014MB (1038384kB)
Free physical memory: 338MB (346292kB)
Memory in use : 66 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

8.9.2008
NeroAPI
18:09:31 #1 Phase 112 File APIProgress.cpp, Line 282
DVD-Video files reallocation started

18:09:31 #2 Phase 114 File APIProgress.cpp, Line 282
DVD-Video files reallocation completed (no file modified)

18:09:31 #3 Text 0 File SCSIPTICommands.cpp, Line 450
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

18:09:32 #4 Text 0 File AudioCompilationImpl.cpp, Line 838
DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
DRM: Beginning burn process.

18:09:32 #5 ISO9660GEN -11 File Geniso.cpp, Line 3349
First writeable address = 0 (0x00000000)

18:09:32 #6 ISO9660GEN -11 File Geniso.cpp, Line 3349
First writeable address = 0 (0x00000000)

18:09:33 #7 SPTI -1196 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1196)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x02
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 02
Buffer x0c7abdc0: Len x20

18:09:33 #8 SPTI -1196 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1196)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x02
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 02
Buffer x0c7abdc0: Len x20

18:09:33 #9 SPTI -1196 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1196)
CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x02
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 02
Buffer x0c7abdc0: Len x20

18:09:33 #10 SPTI -1196 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1196)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x02
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 02
Buffer x0c7abdc0: Len x20

18:09:33 #11 SPTI -1196 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1196)
CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x02
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 02
Buffer x0c7abdc0: Len x20

18:09:33 #12 Text 0 File Burncd.cpp, Line 3568
Turn on Disc-At-Once, using DVD media

18:09:34 #13 SPTI -1196 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1196)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x02
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 02
Buffer x0c7abdc0: Len x20

18:09:34 #14 SPTI -1196 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1196)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x02
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 02
Buffer x0c7abdc0: Len x20

18:09:34 #15 SPTI -1196 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1196)
CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x02
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 02
Buffer x0c7abdc0: Len x20

18:09:34 #16 SPTI -1196 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1196)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x02
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 02
Buffer x0c7abdc0: Len x20

18:09:34 #17 SPTI -1196 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1196)
CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x02
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 02
Buffer x0c7abdc0: Len x20

18:10:41 #18 Text 0 File FilesystemSettingsValidator.cpp, Line 142
FS Settings: using validator 'CUDFSettingsValidatorDVD’
ParamMode = ‘manual’, changing UDF partition type from ‘physical’ to 'physical’
Changing UDF revision from ‘1.02’ to ‘1.02’

18:10:41 #19 ISO9660GEN -11 File Geniso.cpp, Line 3349
First writeable address = 0 (0x00000000)

18:10:41 #20 ISO9660GEN -11 File Geniso.cpp, Line 3349
First writeable address = 0 (0x00000000)

18:10:41 #21 Text 0 File DlgWaitCD.cpp, Line 311
Last possible write address on media: 2297887 (510:38.37, 4488MB)
Last address to be written: 2092127 (464:55.02, 4086MB)

18:10:41 #22 Text 0 File DlgWaitCD.cpp, Line 323
Write in overburning mode: NO

18:10:41 #23 Text 0 File DlgWaitCD.cpp, Line 2948
Recorder: PHILIPS DVDRAM SDVD8821H, Media type: DVD-R
Disc Manufacturer ID: <MBI 01> <RG40>
Disc Application Code: 64, Disc Physical Code: 193

18:10:41 #24 Text 0 File DlgWaitCD.cpp, Line 497
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Insert the disc to write to.
(Medium in drive: unknown. Medium required by compilation: DVD R/RW, DVD DL, DVD-RAM.)

18:10:41 #25 Text 0 File ThreadedTransferInterface.cpp, Line 754
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2092128 (2092128) = #2092128/464:55.3
relocatable, disc pos for caching/writing not required/ required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2092128 blocks [E: PHILIPS DVDRAM SDVD8821H]
--------------------------------------------------------------

18:10:41 #26 Text 0 File ThreadedTransferInterface.cpp, Line 956
Prepare [E: PHILIPS DVDRAM SDVD8821H] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1: Idx 0 Idx 1 Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4284678144, ISRC ""
DAO layout:
===========
__Start|___Track|Idx|CtrlAdr|Size|NWA|RecDep
0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 1 | 0x41 | 2092128 | 0 | 0x00
2092128 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

18:10:42 #27 Text 0 File SCSIPTICommands.cpp, Line 240
SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

18:10:42 #28 Text 0 File Burncd.cpp, Line 4359
Caching options: cache CDRom or Network-No, small files-Yes (<32KB)

18:10:42 #29 Phase 24 File APIProgress.cpp, Line 282
Caching of files started

18:10:42 #30 Text 0 File Burncd.cpp, Line 4481
Cache writing successful.

18:10:42 #31 Phase 25 File APIProgress.cpp, Line 282
Caching of files completed

18:10:42 #32 Phase 36 File APIProgress.cpp, Line 282
Burn process started at 8x (11,080 KB/s)

18:10:42 #33 Text 0 File ThreadedTransferInterface.cpp, Line 2673
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

18:10:42 #34 Text 0 File DVDR.cpp, Line 3297
Recording mode: Sequential Recording Mode

18:10:42 #35 Text 0 File DVDR.cpp, Line 3451
Start write address at LBA 0
DVD high compatibility mode: Yes

18:10:42 #36 SPTI -1066 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
CDB Data: 0xAC 00 00 00 00 00 00 00 00 64 00 00
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 24
Buffer x0c878240: Len x648

18:10:42 #37 Text 0 File Cdrdrv.cpp, Line 10187
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 0.0 (0)
Disc Size: 120 mm, Maximum Transfer Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
Outer Limit of Data Recordable Area: 0 h
Data in Burst Cutting Area (BCA) does not exist
Revision number of maximum recording speed: -
Revision number of minimum recording speed: -
Revision number table of recording speed: - - - - - - -
Class: 0, Extended part version: 0
Start PSN of the Extra Border Zone: 0 h
Start PSN of Physical format information blocks in Extra Border Zone: 0 h
Media Specific [16…783]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
1D 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
01 40 C1 FD 9E D8 52 00 - 02 85 0D 10 88 9A 80 00 .@…R…
03 4D 42 49 20 30 31 00 - 04 52 47 34 30 00 00 00 .MBI.01…RG40…
05 88 80 00 00 00 02 00 - 06 09 0D 13 87 78 80 00 …x…
07 88 80 00 00 00 00 00 - 08 05 15 0D 10 0B 0A 00 …
09 98 08 0F 0B 78 88 00 - 0A 80 00 00 00 00 10 00 …x…
0B 07 19 15 A7 88 75 00 - 0C 99 BC AA A2 20 22 00 …u…".
0D 00 00 D0 00 00 00 00 - 0E 09 25 33 2F 29 1E 00 …%3/)…
0F 50 21 2D 1F 9A B6 00 - 10 88 84 00 04 00 04 00 .P!-…
11 00 00 00 00 00 00 00 - 12 09 2F 37 2F 29 1E 00 …/7/)…
13 50 1F 2D 1F 9A B6 00 - 14 88 C4 00 04 00 04 00 .P.-…
15 00 00 00 00 00 00 00 - 16 0B 3F 33 2F 29 1E 00 …?3/)…
17 50 21 2D 1F 9A B6 00 - 18 88 84 00 04 00 04 00 .P!-…
19 00 00 00 00 00 00 00 - 1A 0B 51 37 2F 29 1E 00 …Q7/)…
1B 50 1F 2D 1F 9A B6 00 - 1C 88 C4 00 04 00 04 00 .P.-…
1D 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …

18:10:42 #38 Text 0 File DVDR.cpp, Line 3589
Reserved Track size: 2092128 (1FEC60h, 4086MB) -> return code 0

18:10:42 #39 Text 0 File ThreadedTransfer.cpp, Line 269
Pipe memory size 83836800

18:11:00 #40 Text 0 File Cdrdrv.cpp, Line 1411
18:11:00.187 - E: PHILIPS DVDRAM SDVD8821H : Queue again later

18:24:13 #41 SPTI -1135 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135)
CDB Data: 0x2A 00 00 03 82 20 00 00 20 00 00 00
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x00
Sense Area: 0x71 00 03 00 00 00 00 0A 00 00 00 00 0C
Buffer x1c26c700: Len x10000
0x00 00 01 BA 46 6B BE A4 94 AB 01 89 C3 F8 00 00
0x01 E0 07 EC 81 00 00 06 A6 A4 75 CE CF CF E1 4A
0x4B 68 B9 4F 4A 4F 9F 16 76 85 29 2C 74 59 76 F0

18:24:13 #42 CDR -1135 File Writer.cpp, Line 306
Write error
E: PHILIPS DVDRAM SDVD8821H

18:24:13 #43 Text 0 File DVDR.cpp, Line 3857
EndDAO: Last written address was 229919 (3821Fh)

18:24:13 #44 Phase 38 File APIProgress.cpp, Line 282
Burn process failed at 8x (11,080 KB/s)

18:24:13 #45 Text 0 File AudioCompilationImpl.cpp, Line 863
DRM: DRM burn session terminated.

18:24:13 #46 Text 0 File AudioCompilationImpl.cpp, Line 892
DRM: Closing entire DRM handling. Bye.

18:24:13 #47 Text 0 File SCSIPTICommands.cpp, Line 287
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

18:24:16 #48 Text 0 File Cdrdrv.cpp, Line 11450
DriveLocker: UnLockVolume completed

18:24:16 #49 Text 0 File SCSIPTICommands.cpp, Line 450
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

Existing drivers:

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

I think you answered your own question in post number 5.

Maybe so, I was just hoping I might have been wrong. Would you say is it possible to get a new drive installed so I can burn Dvd’s, Sorry im not as advanced in computer’s as most people on this site.