Problems with NEC 3500

Hi all.

Hopefully this is in the right forum. I’m suddenly having major issues with my 3500. Had it a month and I burned around 30 dvd’s, both video and data, just fine. Then all of a sudden, problems arise. When burning my Fuji DVD-R (Made in Japan) at 8x (with Nero 6.3.1.25), it ends up with a failed burn after a little over 2 minutes. While watching it fail for the 3rd time, I noticed that the buffer starts dropping all the way down, then rising back up in the 90’s. Sometimes it does this a lot and sometimes it’s just a couple of times. Then it will drop one last time down to under 10%, then rises up to between the 20’s and 60’s, then stalls and I get the failed burn message. Looking over the log, I see that there’s a KEY_MEDIUM_ERROR (Sense Key 0x03). Not sure what that means. I’m using stock firmware (2.16). Drive is the secondary slave and the DMA settings are on according to Nero. I also tried burning a DVD-R (Newegg branded Ridata) at 4x and it failed after 4 minutes. Here’s what’s on the log:

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File ‘C:\Program Files\Ahead
ero\Wnaspi32.dll’: Ver=2.0.1.68, size=160016 bytes, created 7/22/2004 5:33:44 PM
Nero version: 6.3.1.25
Recorder: <_NEC DVD_RW ND-3500AG> Version: 2.16 - HA 1 TA 1 - 6.3.1.25
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: <SONY DVD-ROM DDU1621 >Version: S1.6 - HA 1 TA 0 - 6.3.1.25
Adapter driver: <atapi> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : WDC WD800JB-00ETA0 atapi Port 0 ID 0 DMA: On
DiskPeripheral : Maxtor 92049U6 atapi Port 0 ID 1 DMA: On
CdRomPeripheral : SONY DVD-ROM DDU1621 atapi Port 1 ID 0 DMA: Off
CdRomPeripheral : _NEC DVD_RW ND-3500AG atapi Port 1 ID 1 DMA: On

=== CDRom-Device-Map ===
SONY DVD-ROM DDU1621 G: CDRom0
_NEC DVD_RW ND-3500AG H: CDRom1

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 511MB (523760kB)
Free physical memory: 226MB (232076kB)
Memory in use : 55 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

23.10.2004
UDF/ISO compilation
5:09:09 AM #1 Phase 112 File dlgbrnst.cpp, Line 1855
DVD-Video files reallocation started

5:09:09 AM #2 Phase 114 File dlgbrnst.cpp, Line 1855
DVD-Video files reallocation completed (no file modified)

5:09:09 AM #3 Text 0 File Isodoc.cpp, Line 6083
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 2 (Max. of 31 chars)
Character set : ISO 9660
Joliet :FALSE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

5:09:09 AM #4 Phase 111 File dlgbrnst.cpp, Line 1855
DVD-Video files sorted

5:09:09 AM #5 Text 0 File Reader.cpp, Line 126
Reader running

5:09:09 AM #6 Text 0 File Writer.cpp, Line 124
Writer _NEC DVD_RW ND-3500AG running

5:09:09 AM #7 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)

5:09:09 AM #8 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)

5:09:09 AM #9 Text 0 File Burncd.cpp, Line 3152
Turn on Disc-at-once, using DVD media

5:09:10 AM #10 Text 0 File DlgWaitCD.cpp, Line 247
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2274543 (505:27.18, 4442MB)

5:09:10 AM #11 Text 0 File DlgWaitCD.cpp, Line 259
Write in overburning mode: NO (enabled: CD)

5:09:10 AM #12 Text 0 File DlgWaitCD.cpp, Line 2162
Recorder: _NEC DVD_RW ND-3500AG, Media type: DVD-R
Disc Manufacturer: TYG02 -
Disc Application Code: 64, Disc Physical Code: 193

5:09:10 AM #13 Text 0 File DlgWaitCD.cpp, Line 420
>>> Protocol of DlgWaitCD activities: <<<
=========================================

5:09:10 AM #14 Text 0 File ThreadedTransferInterface.cpp, Line 813
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original disc pos #0 + 2274544 (2274544) = #2274544/505:27.19
relocatable, disc pos for caching/writing not required/required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2274544 blocks [_NEC DVD_RW ND-3500AG]
--------------------------------------------------------------

5:09:10 AM #15 Text 0 File ThreadedTransferInterface.cpp, Line 984
Prepare recorder [_NEC DVD_RW ND-3500AG] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: “”
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4658266112, ISRC “”
DAO layout:
===========
_Start|___Track|Idx|RecDep|CtrlAdr
0 | lead-in | 0 | 0x00 | 0x41
0 | 1 | 0 | 0x00 | 0x41
0 | 1 | 1 | 0x00 | 0x41
2274544 | lead-out | 1 | 0x00 | 0x41

5:09:10 AM #16 Phase 24 File dlgbrnst.cpp, Line 1855
Caching of files started

5:09:10 AM #17 Text 0 File Burncd.cpp, Line 4163
Cache writing successful.

5:09:10 AM #18 Phase 25 File dlgbrnst.cpp, Line 1855
Caching of files completed

5:09:10 AM #19 Phase 36 File dlgbrnst.cpp, Line 1855
Burn process started at 8x (11,080 KB/s)

5:09:10 AM #20 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

5:09:10 AM #21 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 7:05,548 (425548ms) -> OK

5:09:10 AM #22 Text 0 File DVDR.cpp, Line 2000
Recording mode: Sequential Recording Mode

5:09:10 AM #23 Text 0 File Mmc.cpp, Line 20660
Set BUFE: supported -> ON

5:09:10 AM #24 Text 0 File DVDR.cpp, Line 2141
Start write address at LBA 0
DVD high compatibility mode: Yes

5:09:10 AM #25 Text 0 File Cdrdrv.cpp, Line 8230
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 5
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26127F h
End Sector Number in Layer 0: 0 h
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 2FE10 h
Start sector number of the next Border-In: 2FFA0 h
Media Specific [16…63]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …

5:09:10 AM #26 Text 0 File DVDR.cpp, Line 5588
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:09:10 AM #27 Text 0 File DVDR.cpp, Line 5588
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:09:10 AM #28 Text 0 File DVDR.cpp, Line 5588
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:09:10 AM #29 CDR -1207 File DVDR.cpp, Line 4509
Book Type automatically set to: DVD-ROM

5:09:10 AM #30 Text 0 File DVDR.cpp, Line 4818
Drive: _NEC DVD_RW ND-3500AG
Book Type request: DVD-ROM
Book Type setting not supported for the loaded disc type

5:09:12 AM #31 Text 0 File Cdrdrv.cpp, Line 1297
05:09:12.343 - _NEC DVD_RW ND-3500AG\H1 T1 : Queue again later

5:11:22 AM #32 SCSI -1093 File Cdrdrv.cpp, Line 1445
SCSI Exec, HA 1, TA 1, LUN 0, buffer 0x03A10000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x02
Sense Qual: 0x00
CDB Data: 0x2A 0x00 0x00 0x02 0x7A 0x60 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x03 0x00 0x00 0x00 0x00 0x0A
0x00 0x00 0x00 0x00 0x02 0x00

5:11:22 AM #33 CDR -1093 File Writer.cpp, Line 304
No seek complete

5:11:22 AM #34 Text 0 File ThreadedTransfer.cpp, Line 229
all writers idle, stopping conversion

5:11:22 AM #35 Text 0 File ThreadedTransfer.cpp, Line 223
conversion idle, stopping reader

5:11:22 AM #36 Text 0 File DVDR.cpp, Line 2383
EndDAO: Last written address was 162399

5:11:22 AM #37 Text 0 File DVDR.cpp, Line 5588
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:11:22 AM #38 Text 0 File DVDR.cpp, Line 5588
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:11:22 AM #39 Text 0 File DVDR.cpp, Line 4818
Drive: _NEC DVD_RW ND-3500AG
Book Type request: DVD-ROM
Book Type setting not supported for the loaded disc type

5:11:22 AM #40 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 0:00,000 (0ms) -> OK

5:11:22 AM #41 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 0:00,000 (0ms) -> OK

5:11:22 AM #42 Phase 38 File dlgbrnst.cpp, Line 1855
Burn process failed at 8x (11,080 KB/s)

Is it Nero? Did my drive die on me? :eek: Any help would be greatly appreciated.

Well, I’ve burned a few discs since the post. Re-installed Nero. First up was a data disc (DVD-R batch from before) burned at 8x. Burn finished, though it took about 12 minutes, but when it was verifying the data, that failed. Next up was a Fujifilm DVD+R (Yuden) data disc burned at 8x. That burned fine, in under 9 minutes, and passed verification. Wondering what the deal was, I burned a DVD-R video at 8x, but this time with one from the bottom of the spindle. Burned fine and plays fine in the standalone player. Tried another one from the bottom and burned another video at 4x and it finished and plays fine too. So I guess the problem may be fixed, not that I know what happened. Problems with Nero? Maybe the drive is still messed and it’ll pop it’s head up at an inopportune time? Crap media? I guess we’ll see. If anyone has any other ideas, I’d be glad to read them.

Yo-

The current version of Nero does not support the 3500 (according to their support list)

On 10/28 the 6.6 reload version is supposed to come out and purportedly will support the 3500 - which may solve alot of issues between Nero and the 3500-

As you so aptly demonstrated - the NEC is media sensitive - it has VERY good taste and likes ONLY good media (Taiyo Yuden, Maxell, Verbatim, etc)-

Most writing issues with the 3500 are media based - and usually involve crap media IMO-

Mike

KEY_MEDIUM_ERROR (Sense Key 0x03…
these errors are almost always media-related.

Thanks Mike and Ghosters! :bow:

I thought the Fuji Made in Japan was considered good media. Hmm. Good to hear on the 6.6. Guess I’ll have to get that when it’s out. I just find it weird that I didn’t have a problem with anything til yesterday. Maybe I just got a bad batch of Fuji’s. As long as it’s not an actual problem with the drive, I can deal.

Think moving to a different firmware other than stock (Herries, TDB, etc) would help?

always best to stay with official firmware until you have stablised things. don’t ever flash a drive with TDB firmwares

Is there a reason why on TDB firmwares? I thought those were well regarded.

AFAIK, there’s two kinds of Fuji 8x+R media. The TY one and another one. Looks like the media you’re having problems with is the other one, because TY is always good (you already discovered that). The media code dump seems to confirm that, although it is not clear from this dump what kind of media it is, then.

00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …

Btw, there’s a NEC specialized forum in the hardware section of this forum…

yo the media stuff is nice but what happens when I need 33 mins to burn a DVD+R at 8X??? :confused: I don’t know why and I cant think of anything right now exept that I don’t have DMA enabled and i can’t enable it :rolleyes:


Chaos-Tensai, are your motherboard chipset drivers up-to-date ?

uninstall the ide channel on which the drive is located. after the reboot it installs itself again, this helps in most cases.

I completely forgot to install drivers for my mobo since the last time I formated my disk :a I probably try this this afternoon thax a lot (it didn’t even cross my mind for the drivers) :eek:

i did all that stuff but it did not help… Do you have any other sugestions?

yep, got many.

  1. go through the 10 points listed @ http://www.mrbass.org/dvdnewbie/ [ you may not be a newbie, but the trouble is, and might be related to one or more of the listed items ]. note: very important to keep the transfer mode on IDE channels in DMA mode. check them every now and then, they can change.

  2. a) know your drive’s capabilities. use nero info tool. also go to the drive maker’s website and find out what media types and brands, and at what speed to those media types, the drive supports. [ eg., my pioneer 107d can burn to dvd-rw @ 4x without trouble, but my optorite 401 can only burn @ 2x to dvd-rw even though Nero and other burning programs will offer to burn @ 4x and will produce a “successfull” disc @ 4x…it ends up a coaster ] b) update the firmware of the drive. check for updates @ http://forum.rpc1.org/dl_all.php

  3. a) try another brand of CD/DvD disc. b) try burning at lower speed. eg., don’t try burning at 24x to 16x media; burn according to MEDIA speed limits, don’t try to burn at the cd/dvd drive max speed until you are certain that you can do so without negative consequences.

  4. a) disable and/or uninstall any virtual drives. b) install an aspi layer. preferred is v460. get it @ http://www.snapfiles.com/get/aspilayer.html

  5. a) update the burning program you are using to the latest release. b) uninstall any recently installed software. c) do a virus scan, and a scan with spybot s & d [ get it @ http://www.safer-networking.org/en/index.html ]

  6. for XP or Win2K users, optimise your operating system Services for best system performance. for info go to http://www.blackviper.com/WinXP/service411.htm#Alerter and http://www.freeware-alternative.uni.cc/downloads/service-controller-xp/service-controller-xp.html

  7. before burning, open taskmanager and shutdown ALL unneeded processes that are running.

  8. a) try another burning software and see if you get a better result. deepburner standard is free. get it @ http://www.deepburner.com/ b) for users of alcohol 120%, update to the latest drives support DLL [ look for topic “Alcohol 120% Device Support Patch Released” @ http://forum.alcohol-soft.com/index.php?showforum=10 ] c) if you have multiple burning softwares installed, uninstall them all, then install one. test it. install another if needed. test it, and so on…

  9. make sure mainboard chipset drivers are up to date. make sure all cables and jumpers connected to drives are correctly configured with regard to master/slave setup.

  10. enter your BIOS and disable anything you don’t use. set memory speeds to default. set cpu speed to default. if you overclock, DON’T [ until you are certain that overclocking is not the cause of the trouble ].

  11. if you still cannot fix the problem, try the drive or the DvD disc you are having problems with in another PC that has no burning issues…if possible.

Actually the Fuji +R media wasn’t the one I was having problems with (have only burned one of those so far). It was the Fuji -R. Both of my +/- R’s are made in Japan (made sure of that from reading these forums :slight_smile: ). The -R was a TYG02 (according to Nero), so I think those were Yudens. Do Fuji Made in Japan’s come from someplace other than Yuden as well? This might be a dumb question, but could a subwoofer sitting about 2 feet away have any potential problems with the discs? Just from any vibrations that might be coming from there? Or maybe they were just dirty before I burned them.

Yeah I was initially going to post there, but figured since I didn’t know what the problem was and it seemed like a newb question, I just put it in here.

Since Fuji +R are genuine Taiyo Yuden, one could expect that the -R are genuine too. But TYG02 is one of the most faked media codes and I know from personal experience that those fake -R media with code TYG02 are REAL crap! I don’t know how to determine which are the real.