Problems with my PHILIPS SDVD8311

Hi, I would be extremely happy if someone could possibly figure out whats wrong with my DVD-RW SDVD8311.

Basically I bought a Joybook 7000 last summer, the DVD-RW drive was fine then, but soon enough it became a bit wierd, everytime I switch on my comp, it would pop out, ONLY when there was no cd inside, if there was, it would not open even when I pressed the release button on it. I would have to go to My Computer and “eject disk” from there. I wasn’t too bothered about that at the time, althought it was a bit of a hinderence.

But eventually it stopped playing DVDs and certain CDs, an example would be when I purchased Neverwinter Nights, (excellent game) it would install but when I try to load up the game the cd drive times out or something.

Currently it no longer burns or copies cds properly anymore, music albums would bugger up half way through some songs etc.

I’ve put on the details of it from the Nero Info tool, hopefully help any of you understand my computer’s problems more than I can.

Nero InfoTool 2.04

Drive Information

Drive : PHILIPS SDVD8311
Type : DVD+R/RW Combo Drive
Firmware Version : GSDF
Buffer Size : 8 MB
Date : ?
Serial Number : -m
Drive Letter : E:
Location : 1:0
Mechanism : Tray
Read Speed : 24 X
Write Speed : 16 X

Read CD Text : Yes
Return C2 Pointers : No
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : No
Write DVD-RW : No
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD-RAM : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC II
Region : 2
Changes User : 4
Changes Vendor : 4

Disc Information (E:)

Type : - no disc inserted -

Interface Information

Adapter 1

Description : Primary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: FUJITSU MHT2040AT
Type : Disk Drive
DMA : On

Adapter 2

Description : Secondary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: PHILIPS SDVD8311
Type : CD-Rom Drive
DMA : On
Autorun : On

Software Information

Operating System : Windows XP Home Edition (5.01.2600 Service Pack 1)
ASPI : Win32 Nero Aspi Library 2.0.1.59 Ahead Software AG

Description : Nero Burning ROM
Version : 6, 0, 0, 21
Company : Ahead Software AG
Version Check : Ok

Hardware Information

CPU : 1500 MHz
Bus Speed : 133 MHz
Motherboard : BENQ ODEM
System : 98K1201E0843490032DH7000 GRASSHOPPER2
BIOS : Insyde Version 2.04
Memory : 511 MB
Sound : SoundMAX Digital Audio
Video : ?

Driver Information

Driver : Abiosdsk
Description : n/a
Version : n/a
Company : n/a

Driver : abp480n5
Description : n/a
Version : n/a
Company : n/a

Driver : ACPI
Description : ACPI Driver for NT
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : ACPIEC
Description : ACPI Embedded Controller Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : adpu160m
Description : n/a
Version : n/a
Company : n/a

Driver : aeaudio
Description : Andrea Audio Noise Cancellation Driver
Version : 4.0.1.3
Company : Andrea Electronics Corporation

Driver : aec
Description : Microsoft Acoustic Echo Canceller
Version : 5.1.2601.1095 built by: xpsp1
Company : Microsoft Corporation

Driver : AgereSoftModem
Description : n/a
Version : n/a
Company : n/a

Driver : Aha154x
Description : n/a
Version : n/a
Company : n/a

Driver : aic78u2
Description : n/a
Version : n/a
Company : n/a

Driver : aic78xx
Description : n/a
Version : n/a
Company : n/a

Driver : AliIde
Description : n/a
Version : n/a
Company : n/a

Driver : amsint
Description : n/a
Version : n/a
Company : n/a

Driver : Arp1394
Description : IP/1394 Arp Client
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : asc
Description : n/a
Version : n/a
Company : n/a

Driver : asc3350p
Description : n/a
Version : n/a
Company : n/a

Driver : asc3550
Description : n/a
Version : n/a
Company : n/a

Driver : AsyncMac
Description : MS Remote Access serial network driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : atapi
Description : IDE/ATAPI Port Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Atdisk
Description : n/a
Version : n/a
Company : n/a

Driver : ati2mtag
Description : ATI Radeon WindowsNT Miniport Driver
Version : 6.14.10.6458
Company : ATI Technologies Inc.

Driver : Atmarpc
Description : IP/ATM Arp Client
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : audstub
Description : AudStub Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : cbidf2k
Description : CardBus/PCMCIA IDE Miniport Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : cd20xrnt
Description : n/a
Version : n/a
Company : n/a

Driver : Cdaudio
Description : CD-ROM Audio Filter Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Cdfs
Description : CD-ROM File System Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Cdrom
Description : SCSI CD-ROM Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Changer
Description : n/a
Version : n/a
Company : n/a

Driver : CmBatt
Description : Control Method Battery Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : CmdIde
Description : n/a
Version : n/a
Company : n/a

Driver : Compbatt
Description : Composite Battery Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Cpqarray
Description : n/a
Version : n/a
Company : n/a

Driver : dac960nt
Description : n/a
Version : n/a
Company : n/a

Driver : Disk
Description : PnP Disk Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : dmboot
Description : NT Disk Manager Startup Driver
Version : 2600.0.503.0
Company : Microsoft Corp., Veritas Software

Driver : dmio
Description : NT Disk Manager I/O Driver
Version : 2600.0.503.0
Company : Microsoft Corp., Veritas Software

Driver : dmload
Description : NT Disk Manager Startup Driver
Version : 2600.0.503.0
Company : Microsoft Corp., Veritas Software.

Driver : DMusic
Description : Microsoft Kernel DLS Synthesizer
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : dpti2o
Description : n/a
Version : n/a
Company : n/a

Driver : drmkaud
Description : Microsoft Kernel DRM Audio Descrambler Filter
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Fastfat
Description : Fast FAT File System Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Fdc
Description : Floppy Disk Controller Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Flpydisk
Description : Floppy Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Ftdisk
Description : FT Disk Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Gpc
Description : n/a
Version : n/a
Company : n/a

Driver : gv3
Description : Processor Device Driver
Version : 5.1.2600.1143 (xpsp2.021108-1929)
Company : Microsoft Corporation

Driver : HidUsb
Description : USB Miniport Driver for Input Devices
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : hpn
Description : n/a
Version : n/a
Company : n/a

Driver : i2omgmt
Description : n/a
Version : n/a
Company : n/a

Driver : i2omp
Description : n/a
Version : n/a
Company : n/a

Driver : i8042prt
Description : i8042 Port Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Imapi
Description : IMAPI Kernel Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : ini910u
Description : n/a
Version : n/a
Company : n/a

Driver : IntelIde
Description : Intel PCI IDE Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : IpFilterDriver
Description : n/a
Version : n/a
Company : n/a

Driver : IpInIp
Description : IP in IP Encapsulation Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : IpNat
Description : IP Network Address Translator
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : IPSec
Description : IPSec Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : irda
Description : IRDA Protocol Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : IRENUM
Description : Infra-Red Bus Enumerator
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : isapnp
Description : PNP ISA Bus Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : jbmhmr,dll
Description : n/a
Version : n/a
Company : n/a

Driver : jbmhmr.dll
Description : n/a
Version : n/a
Company : n/a

Driver : kmixer
Description : Kernel Mode Audio Mixer
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : lbrtfdc
Description : n/a
Version : n/a
Company : n/a

Driver : MDC8021X
Description : IEEE 802.1X Protocol Driver
Version : 2.2.1.0
Company : Meetinghouse Data Communications

Driver : MidiSyn
Description : Analog Devices Kernel DLS Synthesizer
Version : 3, 3, 7, 3
Company : Analog Devices Inc

Driver : Modem
Description : Modem Device Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : mouhid
Description : HID Mouse Filter Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : mraid35x
Description : n/a
Version : n/a
Company : n/a

Driver : MRxDAV
Description : Windows NT WebDav Minirdr
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : MSKSSRV
Description : MS KS Server
Version : 5.3.0000000.900 built by: DIRECTX
Company : Microsoft Corporation

Driver : MSPCLOCK
Description : MS Proxy Clock
Version : 5.3.0000000.900 built by: DIRECTX
Company : Microsoft Corporation

Driver : MSPQM
Description : MS Proxy Quality Manager
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : NdisTapi
Description : NDIS 3.0 connection wrapper driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Ndisuio
Description : NDIS User mode I/O Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : NdisWan
Description : MS PPP Framing Driver (Strong Encryption)
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : NIC1394
Description : IEEE1394 Ndis Miniport and Call Manager
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Npfs
Description : NPFS Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Ntfs
Description : NT File System Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : NwlnkFlt
Description : NWLINK2 Traffic Filter Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : NwlnkFwd
Description : NWLINK2 Forwarder Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : ohci1394
Description : 1394 OpenHCI Port Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Parport
Description : Parallel Port Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : PartMgr
Description : Partition Manager
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : ParVdm
Description : VDM Parallel Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : PCI
Description : NT Plug and Play PCI Enumerator
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : PCIDump
Description : n/a
Version : n/a
Company : n/a

Driver : PCIIde
Description : Generic PCI IDE Bus Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Pcmcia
Description : PCMCIA Bus Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : PDCOMP
Description : n/a
Version : n/a
Company : n/a

Driver : PDFRAME
Description : n/a
Version : n/a
Company : n/a

Driver : PDRELI
Description : n/a
Version : n/a
Company : n/a

Driver : PDRFRAME
Description : n/a
Version : n/a
Company : n/a

Driver : perc2
Description : n/a
Version : n/a
Company : n/a

Driver : perc2hib
Description : n/a
Version : n/a
Company : n/a

Driver : pfc
Description : Padus® ASPI Shell
Version : 2, 5, 0, 204
Company : Padus, Inc.

Driver : PptpMiniport
Description : n/a
Version : n/a
Company : n/a

Driver : Processor
Description : n/a
Version : n/a
Company : n/a

Driver :
Version : 7.0.2, 5, 0, 204

Driver : msvcirt.dll
Version : 7.0.2600.0 (xpclient.010817-1148)

Driver : mfc42.dll
Version : 6.00.8665.0

Driver : msvcp60.dll
Version : 6.00.8972.0

Driver : Msvcr70.dll
Version : 7.00.9466.0

Driver : ole32.dll
Version : 5.1.2600.1263 (xpsp2.030819-2129)

Driver : olepro32.dll
Version : 5.0.5014

Driver : oledlg.dll
Version : 1.0 (XPClient.010817-1148)

Driver : advapi32.dll
Version : 5.1.2600.1106 (xpsp1.020828-1920)

Driver : comctl32.dll
Version : 5.82 (xpsp1.020828-1920)

Driver : setu
Version : 5.1.2600.1106 (xpsp1.020828-1920)

Lower Filters

Driver : Pfc
Description : Padus® ASPI Shell
Version : 2, 5, 0, 204
Company : Padus, Inc.

Upper Filters

Video Codecs

Cinepak Codec by Radius : 1.10.0.6
Intel 4|2|0 Video V2.50 : 4.4.3400
Intel Indeo® Video R3.2
Intel Indeo® Video R3.2
Intel IYUV codec : 5.1.2600.0 (XPClient.010817-1148)
Microsoft RLE : 5.1.2600.1106 (xpsp1.020828-1920)
Microsoft Video 1 : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV : 5.3.0000000.900 built by: DIRECTX
Microsoft YUV : 5.3.0000000.900 built by: DIRECTX
Toshiba YUV Codec : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV : 5.3.0000000.900 built by: DIRECTX
Microsoft H.263 Video Codec : 4.4.3400
Microsoft H.261 Video Codec : 4.4.3400
Intel Indeo® Video 4.5 : 4.51.16.03
Indeo® video 5.10 : R.5.10.15.2.55

Audio Codecs

Microsoft IMA ADPCM CODEC : 4.00.0.0
Microsoft ADPCM CODEC : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC : 4.00.0.0
DSP Group TrueSpeech™ Software CODEC : 1.00.0.0
Microsoft G.723.1 CODEC : 1.02.0.1
Windows Media Audio : 4.02.0.0
Sipro Lab Telecom ACELP.net audio codec : 3.02.0.0
Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49
Indeo® audio software : 2.05.0.53
Microsoft PCM Converter : 5.00.0.0

ASPI Information

System ASPI : ASPI is not installed

Nero ASPI : ASPI is installed and working properly

WNASPI32.DLL : 2.0.1.59 160016 bytes June 17, 2003

Sounds like a hardware problem if it just ejects discs on its own accord at start-up or that fact that it doesn’t burn anything anymore, bar updating the firmware of the drive I don’t think their is much you can do seeing as it is a laptop DVD burner.

[There one or two other things you could try but I don’t think they would change anything;
Do a clean install of WinXP
Update motherboard bios
Install latest official Intel chipset drivers
Remove writer and check contacts for dirt, dust etc]

If you can get it fixed under warranty do so, if not then looking at the pictures of the drive I think the NEC ND-6650 should work fine which is a laptop DVD writer you can buy off the shelf so to speak.

Ok, I will try out those ideas and see if anything happens. About the NEC cd drive, would that be able to be used on my Joybook 7000?

Yeah it should work looking at the pictures of the Philips SDVD8311 it looks to be of the same shape & size of the NEC ND-6650.

If your in the EU Komplett sell the NEC drive.

Hello Aristaeon,

After arduous hours searching in google I couldn’t believe it… a New version of Hardware! It’s n# GSDF. I have found it in the page of support of BenQ Italy.

Not yet I have proven its effects completely, then still I am the scared one to break so much cd’s and cd’s and dvd’s when trying to record something but, at least, moving the laptop the dvd unit is not opened single, almost do not read single and pressing correctly (already you know, just in the center) the button to open… correctly it seems that it is opened.

Here I leave link… please tell me that so goes to you… coverall, as far as recording!

[http://www.benq.it/ServiceAndSupport/downloads/to drivercounter.cfm?dpid=670&id=2081&size=610%20KB&type=B&filename=GSDF-M_EXE.zip&type=B&whereto=ftp://213.61.96.30/digital%5fmedia%2fjoybook%2fdrivers%2fjb7000%2fdvd%2drw%2fgsdf%2dm%5fexe%èzip](http://www.benq.it/ServiceAndSupport/downloads/to drivercounter.cfm?dpid=670&id=2081&size=610%20KB&type=B&filename=GSDF-M_EXE.zip&type=B&whereto=ftp://213.61.96.30/digital%5fmedia%2fjoybook%2fdrivers%2fjb7000%2fdvd%2drw%2fgsdf%2dm%5fexe%èzip)

Greetings to all!

Gwenhwyvar.

P.D.: I am so contented!
P.D.: My laptop is a BenQ Jpybook 8100 S01

same with you,but i had fix this problem before,now it come again
my joybook7000 motherboard usb part burned and dvd auto eject when boot start,so i send to benq sevice department.they just change the motherboard and refresh the bios,it fixed “dvd auto eject problem”,but the problem came again, i send it to other benq serivce department ,they said the sdvd cannt work,i must change it which i seldom use it