Problems with conversion from DVD to Zen device"

vbimport

#1

What a nightmare. I went round and round with John Smith and got no where. I tried to explain that Clone Mobile created a AVI. File that My Creative Zen Vision W was unable to read/play and I had to use the conversion program that my Vision W came with to convert the AVI file into a .WMV and it played fine on my Vision W. I explained that it seemed that Clone Mobile outputed the file in the wrong formate for my player.
His responce was “our program dose not support WMV.” I emailed him back explaining in detail that I know Clone Mobile dose not support or creat WMV. file. I also explained that Clone mobile created a AVI. that did not work in my player and explained I had to convert it into WMV. for my player to be able to play it. The Reply was “Your player is not supported by Clone Mobile” ??? am I crazy or is this guy nutz? My player is supported and is listed in the list of players within Clone mobile. I give up.


 
Here is my emails
> Hi,
>  
> The format CLoneDVD mobile used is correct. It just does not support wmv.
>  
>  
> Best regards,
>  
> John Smith
> Customer Support
>  
> Edward Sawacki wrote:
>  
> > I think you misunderstood my last email. I was converting a DVD (pirates
> > dead mans chest) and Clone Mobile converted the movie into a format my
> > player (zen W ) could not play. So I used software that came with my
> > player to convert the file that Clone mobile created into something my
> > player could play (.wmv) My problem is that it seems clone mobile
> > converted the movie into the wrong format.
> >
> > On 1/8/07, *Slysoft Support* <support@slysoft.com
>  
> > <mailto:support@slysoft.com>> wrote:
> >
> > Hi,
> >
> > CloneDVD mobile does not support a direct conversion to wmv.
> >
> > Best regards,
> >
> > John Smith
> > Customer Support
> >
> > Edward Sawacki wrote:
> > > Yea the file played on my PC. It seams that Clone DVD Mobile
> > converted
> > > it for a different player. My creative W has its own conversion
> > software
> > > and was able to convert it to a format the player could reconize
> > (.WMV).
> > > I have backed up and converted DVD's since without any problems so I
> > > think it the provblem lies with with Clone mobile . I just wanted to
> > > keep you guys informed at Slysoft how the software is preforming
> > so it
> > > could be patched in the future and to make sure its not the disk
> > that is
> > > causeing the problem.
> > >
> > > On 1/8/07, *Slysoft Support* <support@slysoft.com
> > <mailto:support@slysoft.com>
>  
> > > <mailto:support@slysoft.com <mailto:support@slysoft.com>>> wrote:
> > >
> > > Hi,
> > >
> > > We're sorry. for the late answer.
> > >
> > > This sounds like something went wrong during the conversion
> > in CloneDVD
> > > mobile. Could you try out to convert this movie again? Could
> > you try if
> > > the output file can be played on your PC?
> > >
> > > Best regards,
> > >
> > > John Smith
> > > Customer Support
> > > >
> > > > -------------------------------------------------
> > > > Customer: Edward Sawacki
> > > > E-Mail : [email="sawacki@gmail.com"]sawacki@gmail.com[/email] <mailto:sawacki@gmail.com>
>  
> > <mailto: [email="sawacki@gmail.com"]sawacki@gmail.com[/email] <mailto:sawacki@gmail.com>>
>  
> > > > RegKey : Edited out reg number
> > > >
> > > > Product : CloneDVD mobile
>  
> > > > Version : 1.1.4.0 <http://1.1.4.0> <http://1.1.4.0>
>  
> - Show quoted text -
> > > > OS : Windows XP Pro
> > > > Drive(s): Light on DVD -r, region code 1
> > > > Title(s): Pirates of the Caribbean Dead Man's Chest
> > > > -------------------------------------------------
> > > >
> > > > Hello, I am not sure if this is considered a problem or not
> > > > but this is what happened.
> > > > I backed up Pirates of the carribean curse of the black
> > > > pearl and got the update any dvd promt. I waited till the
> > > > back up was complette then updated any dvd. It did not
> > > > promt me to reboot but I rebooted anyways. I then backed up
> > > > Pirates of the caribbean dead mans chest.
> > > > Both files backed up fine. I went ot transfer them to my
> > > > Creative Zen Vision W and Pireates of the caribbean curse
> > > > of the black pearl tranfered to my Zen fin but Pirates of
> > > > the caribbean dead mans chest would transfer. I got a
> > > > prompt saying my player didnt support the format that the
> > > > movie was in. I checked teh file of both movies and they
> > > > both have the .AVI extension. The only difference is
> > > > pirates of the caribbean cure of the black pearl shows when
> > > > you have you mouse pointer over the file Type,Duration,Bit
> > > > rate, Dimension, and size. Pirates of the caribbean dead
> > > > mans chest only shows Type and size. Did the information
> > > > get lost in the transfer? or did the update of any dvd mess
> > > > things up? I am in the processof converting the file into
> > > > wmv. After that is done I will try another dvd to see if
> > > > its a problem with the software ( clone mobile) or the DVD
> > > > (dead mans chest. Thanks.
> > >
> > >
> >
> >
>  
>  
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> Edward Sawacki to Slysoft 
> show details Jan 10 (16 hours ago) 
>  
> OMG. Are you even reading my emails? Your program Clone mobile converted the movie pirates dead mans chest into a .AVI file that my Creative Vision W could not play. 
>  
> are you with me so far? 
>  
> My creative vision W has a video conversion program and was able to convert the .AVI file that clone mobile created and Converted it into a .WMV file. My creative Vision W was able to play 
>  
> that file. It seems to me that Clone Mobile converted the original .AVI file for a different mobile media player other than my Creative Vision W. Got it? This is not hard to follow just take your time 
>  
> and read my email. I am a little frustrated that this is the 3rd time I have had to explain the same thing 3 different ways. I know Clone mobile dose not support .WMV so please stop telling me what I 
>  
> already know. Fix the software so it will output the proper AVI file for the Proper player. 
>  
> - Show quoted text -
> On 1/10/07, Slysoft Support <support@slysoft.com> wrote: 
> Hi,
>  
> The format CLoneDVD mobile used is correct. It just does not support wmv.
>  
> Best regards,
>  
> John Smith
> Customer Support
>  
> Edward Sawacki wrote:
> > I think you misunderstood my last email. I was converting a DVD (pirates
> > dead mans chest) and Clone Mobile converted the movie into a format my 
> > player (zen W ) could not play. So I used software that came with my
> > player to convert the file that Clone mobile created into something my
> > player could play (.wmv) My problem is that it seems clone mobile 
> > converted the movie into the wrong format.
> >
> > On 1/8/07, *Slysoft Support* <support@slysoft.com
> > <mailto:support@slysoft.com >> wrote:
> >
> > Hi,
> >
> > CloneDVD mobile does not support a direct conversion to wmv.
> >
> > Best regards,
> >
> > John Smith
> > Customer Support
> >
> > Edward Sawacki wrote:
> > > Yea the file played on my PC. It seams that Clone DVD Mobile
> > converted
> > > it for a different player. My creative W has its own conversion 
> > software
> > > and was able to convert it to a format the player could reconize
> > (.WMV).
> > > I have backed up and converted DVD's since without any problems so I
> > > think it the provblem lies with with Clone mobile . I just wanted to 
> > > keep you guys informed at Slysoft how the software is preforming
> > so it
> > > could be patched in the future and to make sure its not the disk
> > that is
> > > causeing the problem. 
> > >
> > > On 1/8/07, *Slysoft Support* <support@slysoft.com
> > <mailto:support@slysoft.com>
> > > <mailto:support@slysoft.com <mailto:support@slysoft.com>>> wrote:
> > >
> > > Hi, 
> > >
> > > We're sorry. for the late answer.
> > >
> > > This sounds like something went wrong during the conversion
> > in CloneDVD
> > > mobile. Could you try out to convert this movie again? Could 
> > you try if
> > > the output file can be played on your PC?
> > >
> > > Best regards,
> > >
> > > John Smith
> > > Customer Support 
> > > >
> > > > -------------------------------------------------
> > > > Customer: Edward Sawacki
> > > > E-Mail : [email="sawacki@gmail.com"]sawacki@gmail.com[/email] <mailto:sawacki@gmail.com>
> > <mailto: [email="sawacki@gmail.com"]sawacki@gmail.com[/email] <mailto: [email="sawacki@gmail.com"]sawacki@gmail.com[/email]>>
> > > > RegKey : Edited out reg number
> > > >
> > > > Product : CloneDVD mobile
> > > > Version : 1.1.4.0 <http://1.1.4.0> <http://1.1.4.0>
> > > > OS : Windows XP Pro
> > > > Drive(s): Light on DVD -r, region code 1 
> > > > Title(s): Pirates of the Caribbean Dead Man's Chest
> > > > -------------------------------------------------
> > > >
> > > > Hello, I am not sure if this is considered a problem or not 
> > > > but this is what happened.
> > > > I backed up Pirates of the carribean curse of the black
> > > > pearl and got the update any dvd promt. I waited till the 
> > > > back up was complette then updated any dvd. It did not
> > > > promt me to reboot but I rebooted anyways. I then backed up
> > > > Pirates of the caribbean dead mans chest. 
> > > > Both files backed up fine. I went ot transfer them to my
> > > > Creative Zen Vision W and Pireates of the caribbean curse
> > > > of the black pearl tranfered to my Zen fin but Pirates of 
> > > > the caribbean dead mans chest would transfer. I got a
> > > > prompt saying my player didnt support the format that the
> > > > movie was in. I checked teh file of both movies and they 
> > > > both have the .AVI extension. The only difference is
> > > > pirates of the caribbean cure of the black pearl shows when
> > > > you have you mouse pointer over the file Type,Duration,Bit 
> > > > rate, Dimension, and size. Pirates of the caribbean dead
> > > > mans chest only shows Type and size. Did the information
> > > > get lost in the transfer? or did the update of any dvd mess 
> > > > things up? I am in the processof converting the file into
> > > > wmv. After that is done I will try another dvd to see if
> > > > its a problem with the software ( clone mobile) or the DVD 
> > > > (dead mans chest. Thanks.
> > >
> > >
> >
> >
>  
>  
>  
>  
>  
>  
> Reply Forward 
>  
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> Reply 
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> Slysoft Support to me 
> show details 10:03 am (1 hour ago) 
>  
> Hi,
>  
> You player is not in our list of devices. It is currently not supported.
>  
>  
> Best regards,
>  
> John Smith
> Customer Support
>  
> Edward Sawacki wrote:
>  
> > OMG. Are you even reading my emails? *Your *program *Clone mobile
> > *converted the movie *pirates dead mans chest* into a .*AVI file* that
> > my *Creative Vision W could not play. *
> > **
> > are you with me so far?
> >
> > My *creative vision W* has a *video conversion program *and was able to
> > convert the .*AVI file that clone mobile created *and *Converted *it* *
> > into a *.WMV file.* My creative Vision W was able to play
> >
> > that file. It seems to me that *Clone Mobile *converted the original
> > .*AVI file *for a different mobile media player other than my Creative
> > Vision W. Got it? This is not hard to follow just take your time
> >
> > and read my email. I am a little frustrated that this is the 3rd time I
> > have had to explain the same thing 3 different ways. I know Clone mobile
> > dose not support .WMV so please stop telling me what I
> >
> > already know. Fix the software so it will output the proper AVI file for
> > the Proper player.
> >
> > On 1/10/07, *Slysoft Support* <support@slysoft.com
>  
> > <mailto:support@slysoft.com>> wrote:
> >
> > Hi,
> >
> > The format CLoneDVD mobile used is correct. It just does not support
> > wmv.
> >
> > Best regards,
> >
> > John Smith
> > Customer Support
> >
> > Edward Sawacki wrote:
> > > I think you misunderstood my last email. I was converting a DVD
> > (pirates
> > > dead mans chest) and Clone Mobile converted the movie into a
> > format my
> > > player (zen W ) could not play. So I used software that came with my
> > > player to convert the file that Clone mobile created into
> > something my
> > > player could play (.wmv) My problem is that it seems clone mobile
> > > converted the movie into the wrong format.
> > >
> > > On 1/8/07, *Slysoft Support* <support@slysoft.com
> > <mailto:support@slysoft.com>
>  
> - Show quoted text -
> > > <mailto:support@slysoft.com <mailto:support@slysoft.com>>> wrote:
> > >
> > > Hi,
> > >
> > > CloneDVD mobile does not support a direct conversion to wmv.
> > >
> > > Best regards,
> > >
> > > John Smith
> > > Customer Support
> > >
> > > Edward Sawacki wrote:
> > > > Yea the file played on my PC. It seams that Clone DVD Mobile
> > > converted
> > > > it for a different player. My creative W has its own
> > conversion
> > > software
> > > > and was able to convert it to a format the player could
> > reconize
> > > (.WMV).
> > > > I have backed up and converted DVD's since without any
> > problems so I
> > > > think it the provblem lies with with Clone mobile . I just
> > wanted to
> > > > keep you guys informed at Slysoft how the software is
> > preforming
> > > so it
> > > > could be patched in the future and to make sure its not
> > the disk
> > > that is
> > > > causeing the problem.
> > > >
> > > > On 1/8/07, *Slysoft Support* <support@slysoft.com
> > <mailto:support@slysoft.com>
> > > <mailto:support@slysoft.com <mailto:support@slysoft.com>>
> > > > <mailto:support@slysoft.com <mailto:support@slysoft.com>
> > <mailto:support@slysoft.com <mailto:support@slysoft.com>>>> wrote:
> > > >
> > > > Hi,
> > > >
> > > > We're sorry. for the late answer.
> > > >
> > > > This sounds like something went wrong during the
> > conversion
> > > in CloneDVD
> > > > mobile. Could you try out to convert this movie again?
> > Could
> > > you try if
> > > > the output file can be played on your PC?
> > > >
> > > > Best regards,
> > > >
> > > > John Smith
> > > > Customer Support
> > > > >
> > > > > -------------------------------------------------
> > > > > Customer: Edward Sawacki
> > > > > E-Mail : [email="sawacki@gmail.com"]sawacki@gmail.com[/email]
> > <mailto:sawacki@gmail.com> <mailto:sawacki@gmail.com
> > <mailto:sawacki@gmail.com>>
> > > <mailto: [email="sawacki@gmail.com"]sawacki@gmail.com[/email] <mailto:sawacki@gmail.com>
> > <mailto: [email="sawacki@gmail.com"]sawacki@gmail.com[/email] <mailto:sawacki@gmail.com>>>
> > > > > RegKey : Edited out reg number
> > > > >
> > > > > Product : CloneDVD mobile
> > > > > Version : 1.1.4.0 <http://1.1.4.0> <http://1.1.4.0>
> > <http://1.1.4.0>
> > > > > OS : Windows XP Pro
> > > > > Drive(s): Light on DVD -r, region code 1
> > > > > Title(s): Pirates of the Caribbean Dead Man's Chest
> > > > > -------------------------------------------------
> > > > >
> > > > > Hello, I am not sure if this is considered a
> > problem or not
> > > > > but this is what happened.
> > > > > I backed up Pirates of the carribean curse of the black
> > > > > pearl and got the update any dvd promt. I waited
> > till the
> > > > > back up was complette then updated any dvd. It did not
> > > > > promt me to reboot but I rebooted anyways. I then
> > backed up
> > > > > Pirates of the caribbean dead mans chest.
> > > > > Both files backed up fine. I went ot transfer them
> > to my
> > > > > Creative Zen Vision W and Pireates of the caribbean
> > curse
> > > > > of the black pearl tranfered to my Zen fin but
> > Pirates of
> > > > > the caribbean dead mans chest would transfer. I got a
> > > > > prompt saying my player didnt support the format
> > that the
> > > > > movie was in. I checked teh file of both movies and
> > they
> > > > > both have the .AVI extension. The only difference is
> > > > > pirates of the caribbean cure of the black pearl
> > shows when
> > > > > you have you mouse pointer over the file
> > Type,Duration,Bit
> > > > > rate, Dimension, and size. Pirates of the caribbean
> > dead
> > > > > mans chest only shows Type and size. Did the
> > information
> > > > > get lost in the transfer? or did the update of any
> > dvd mess
> > > > > things up? I am in the processof converting the
> > file into
> > > > > wmv. After that is done I will try another dvd to
> > see if
> > > > > its a problem with the software ( clone mobile) or
> > the DVD
> > > > > (dead mans chest. Thanks.
> > > >
> > > >
> > >
> > >
> >
> >
>  
>  
>  
>  
> Reply Forward Invite Slysoft to Gmail 
>  
>  
>  
>  
>  
> Reply 
> Reply to all
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> Message text garbled? 
> Edward Sawacki to Slysoft 
> show details 11:10 am (18 minutes ago) 
>  
> My player is supported. It is a Creative Zen Vision W and is in the list of players that are supported in your program. These emails are pointles and it has become apparent that you are unwilling to address this isue. If this is a representation of Slysoft customer service then Slysoft has alot to learn. 
> - Show quoted text -
>  
>  
>  
> On 1/11/07, Slysoft Support <support@slysoft.com> wrote: 
> Hi,
>  
> You player is not in our list of devices. It is currently not supported.
>  
> Best regards,
>  
> John Smith
> Customer Support
>  
> Edward Sawacki wrote:
> > OMG. Are you even reading my emails? *Your *program *Clone mobile
> > *converted the movie *pirates dead mans chest* into a .*AVI file* that
> > my *Creative Vision W could not play. *
> > **
> > are you with me so far?
> >
> > My *creative vision W* has a *video conversion program *and was able to
> > convert the .*AVI file that clone mobile created *and *Converted *it* * 
> > into a *.WMV file.* My creative Vision W was able to play
> >
> > that file. It seems to me that *Clone Mobile *converted the original
> > .*AVI file *for a different mobile media player other than my Creative 
> > Vision W. Got it? This is not hard to follow just take your time
> >
> > and read my email. I am a little frustrated that this is the 3rd time I
> > have had to explain the same thing 3 different ways. I know Clone mobile 
> > dose not support .WMV so please stop telling me what I
> >
> > already know. Fix the software so it will output the proper AVI file for
> > the Proper player.
> >
> > On 1/10/07, *Slysoft Support* < [email="support@slysoft.com"]support@slysoft.com[/email]
> > <mailto:support@slysoft.com>> wrote:
> >
> > Hi,
> >
> > The format CLoneDVD mobile used is correct. It just does not support 
> > wmv.
> >
> > Best regards,
> >
> > John Smith
> > Customer Support
> >
> > Edward Sawacki wrote:
> > > I think you misunderstood my last email. I was converting a DVD 
> > (pirates
> > > dead mans chest) and Clone Mobile converted the movie into a
> > format my
> > > player (zen W ) could not play. So I used software that came with my
> > > player to convert the file that Clone mobile created into 
> > something my
> > > player could play (.wmv) My problem is that it seems clone mobile
> > > converted the movie into the wrong format.
> > >
> > > On 1/8/07, *Slysoft Support* < [email="support@slysoft.com"]support@slysoft.com[/email]
> > <mailto:support@slysoft.com>
> > > <mailto:support@slysoft.com <mailto:support@slysoft.com>>> wrote:
> > >
> > > Hi,
> > >
> > > CloneDVD mobile does not support a direct conversion to wmv. 
> > >
> > > Best regards,
> > >
> > > John Smith
> > > Customer Support
> > >
> > > Edward Sawacki wrote:
> > > > Yea the file played on my PC. It seams that Clone DVD Mobile 
> > > converted
> > > > it for a different player. My creative W has its own
> > conversion
> > > software
> > > > and was able to convert it to a format the player could 
> > reconize
> > > (.WMV).
> > > > I have backed up and converted DVD's since without any
> > problems so I
> > > > think it the provblem lies with with Clone mobile . I just 
> > wanted to
> > > > keep you guys informed at Slysoft how the software is
> > preforming
> > > so it
> > > > could be patched in the future and to make sure its not 
> > the disk
> > > that is
> > > > causeing the problem.
> > > >
> > > > On 1/8/07, *Slysoft Support* < [email="support@slysoft.com"]support@slysoft.com[/email]
> > <mailto:support@slysoft.com>
> > > <mailto:support@slysoft.com <mailto: [email="support@slysoft.com"]support@slysoft.com[/email]>>
> > > > <mailto:support@slysoft.com <mailto:support@slysoft.com>
> > <mailto: [email="support@slysoft.com"]support@slysoft.com[/email] <mailto:support@slysoft.com>>>> wrote:
> > > >
> > > > Hi,
> > > >
> > > > We're sorry. for the late answer.
> > > >
> > > > This sounds like something went wrong during the
> > conversion 
> > > in CloneDVD
> > > > mobile. Could you try out to convert this movie again?
> > Could
> > > you try if
> > > > the output file can be played on your PC? 
> > > >
> > > > Best regards,
> > > >
> > > > John Smith
> > > > Customer Support
> > > > > 
> > > > > -------------------------------------------------
> > > > > Customer: Edward Sawacki
> > > > > E-Mail : [email="sawacki@gmail.com"]sawacki@gmail.com[/email]
> > <mailto:sawacki@gmail.com> <mailto:sawacki@gmail.com
> > <mailto: [email="sawacki@gmail.com"]sawacki@gmail.com[/email]>>
> > > <mailto: [email="sawacki@gmail.com"]sawacki@gmail.com[/email] <mailto:sawacki@gmail.com>
> > <mailto: [email="sawacki@gmail.com"]sawacki@gmail.com[/email] <mailto:sawacki@gmail.com>>>
> > > > > RegKey : Edited out reg number
> > > > >
> > > > > Product : CloneDVD mobile 
> > > > > Version : 1.1.4.0 <http://1.1.4.0> <http://1.1.4.0>
> > < http://1.1.4.0>
> > > > > OS : Windows XP Pro
> > > > > Drive(s): Light on DVD -r, region code 1
> > > > > Title(s): Pirates of the Caribbean Dead Man's Chest 
> > > > > -------------------------------------------------
> > > > >
> > > > > Hello, I am not sure if this is considered a
> > problem or not 
> > > > > but this is what happened.
> > > > > I backed up Pirates of the carribean curse of the black
> > > > > pearl and got the update any dvd promt. I waited 
> > till the
> > > > > back up was complette then updated any dvd. It did not
> > > > > promt me to reboot but I rebooted anyways. I then
> > backed up 
> > > > > Pirates of the caribbean dead mans chest.
> > > > > Both files backed up fine. I went ot transfer them
> > to my
> > > > > Creative Zen Vision W and Pireates of the caribbean 
> > curse
> > > > > of the black pearl tranfered to my Zen fin but
> > Pirates of
> > > > > the caribbean dead mans chest would transfer. I got a
> > > > > prompt saying my player didnt support the format
> > that the
> > > > > movie was in. I checked teh file of both movies and
> > they
> > > > > both have the .AVI extension. The only difference is 
> > > > > pirates of the caribbean cure of the black pearl
> > shows when
> > > > > you have you mouse pointer over the file
> > Type,Duration,Bit
> > > > > rate, Dimension, and size. Pirates of the caribbean
> > dead
> > > > > mans chest only shows Type and size. Did the
> > information
> > > > > get lost in the transfer? or did the update of any 
> > dvd mess
> > > > > things up? I am in the processof converting the
> > file into
> > > > > wmv. After that is done I will try another dvd to
> > see if
> > > > > its a problem with the software ( clone mobile) or
> > the DVD
> > > > > (dead mans chest. Thanks.
> > > >
> > > > 
> > >
> > >
> >
> >
>  
>  
>  
>  
>  
>  
>  
> Reply Forward 
>  
>  
>  



#2

Why not use the “Generic (Divx)” option?

From Zen Vision W product page:

ZEN Vision W supports many video formats, such as AVI, DivXâ„¢ 4 & 5, XviD, MPEG-1, MPEG-2, MPEG4-SP, WMV9 and Motion-JPEG, which simply means more choices and fewer restrictions.

Note: Yes, I realize within CloneDVDmobile it lists the Zen Vision W but since that isn’t working see if the generic DivX works instead.


#3

My Zen Photo & Vision M sleek work fine with AVI & WMA


#4

Zycore -

It appears that you are unaware that you are posting in the AnyDVD Forum.

Your above posting problem has absolutely noting to do with the AnyDVD Software Program and as such your posting is “Off Topic” for the AnyDVD Forum. Your posting would be more appropriate if posted in the correct CD Freaks CloneDVD Forum.

Best Regards,
bjkg


#5

I believe it was Alan who put it here. Maybe he can move it to the CloneDVD forum?


#6

Done. The only reason I left in the AnyDVD forum was because that was where the original thread about " Thanks Slysoft" was, I split the thread because it got to be off topic from the title. I should have put it in CloneDVD Forum, my mistake. Sorry.:o


#7

My intent was to point out to Slysoft that Clone mobile DVD outputed a file in the wrong format for my player. Nothing more. I was miffed at the responce I recieved from Mr. John Smith. In frustration I posted my Emails. This post was originaly posted in a thread giving props to Slysoft on what great software they have. I agreed that they have great software but felt customer service needed some polish. My emails confirm my feelings.

I will try the Generic settings. Thanks.


#8

I can’t blame you for being annoyed. I would be too.

Sadly, anyone is bound to have a problem now and then even with the best of products and/or best of companies. Personally, I can’t say I’ve ever had a problem but then again I never found myself in a similar situation with Slysoft.

I realize the suggestion of Generic DivX was far from a fix but, for the time being, I figured I’d offer it as a solution. I’m just not sure what the filesize differences would be. I’m really not familiar with portable MP3 players or their supported formats since I still haven’t spent any money on one… yet.

Hopefully, Slysoft will either: (1) resolve the problem or (2) remove the Zen Vision W from the list of supported devices since it appears to not actually work.


#9

Works fine for me.


#10

I have been having the same problems with CloneDVD Mobile and my Creative Zen Vision W. I wrote to customer support to ask for help and they were less than helpful. The only answers that I got were denials that it could be the software’s fault and an explanation that mobile devices lock up from time to time. Apparently, it doesn’t matter that my CZVW only locks up on videos made with CloneDVD Mobile using the CSVW settings.

Now, I have to go through a second conversion with the Creative Video Conversion software to make it work, but it is a lengthy process.

I have tried to tweak the Devices.ini file with no luck. If I use the setting for the Vision M, the video plays, but it is only half of the screen (and I want to use the whole screen).

Is there any news of a fix? Does anyone have advice on fixing the Devices.ini file?

I have searched on this forum and not been able to find anything yet.