Can anyone help? I am trying to buy the video converting software from DVDFab, I already have the other pieces of software and would like to purchase a lifetime membership for this one.
I have been trying for more than 8 days to purchase the software through their website and I have experienced two different issues that fail the process. First, last week once I clicked on the “Secure Checkout” button it would load a page with a progress bar and I waited as long as 6 hours and it never went to the next screen.
Now, I get to the “Alipay” screen, hit the “Proceed to Checkout” button and it says “sending information to your bank, please wait” and then opens the next screen…which is blank and never loads anything further.
I sent an email over a week ago with ABSOLUTELY NO RESPONSE. I have looked high and low for a number to call…nothing!
I have NEVER had such a hard time trying to give someone my money!! If I didn’t love their product soo much I would just go and buy another converter to convert .avi to .mp4…but I LOVE this company and am trying to be loyal…but my patience is running VERY thin at this point.
Download the free trial, that will give you 30 days, by then all should be sorted, I would think.