Oh man, is there anything you haven't done wrong here? 1. Plextors are good but they are overrated/overpriced. 2. Refurbs are a big gamble and rarely save you significant amounts of money. In addition you don't know what quality standards were used to get it back into working condition and they often use the cheapest parts available to get it in working order again. 3. You are using the horribly outdated DVD X Crappy DVD Burning program. Go with DVD Shrink/DVD Decrypter combo. It is freeware and it beats out virtually anything that DVD X Crappy can do.