Problem with Sony DW-D56A



First of all, hello! I did think I was fairly computer literate with a decent understanding but having been browsing for a resolution to my problem I think I have been out of the game for too long!

From what I can understand my Sony DVD RW DW-D56A drive is quite unreliable. I was loading some files on to my iTunes from CD when it stopped reading.

I have done the usual, tried cleaning the lens, recovery disks, phoning the support line - engineer in about 15 years! But I just discovered that it will read DVD, is this problem resolvable? I beleive I have the most up to date firmware.

Any help would be appreciated.