Im pretty desperate for some help. I purchased a dell dimension 3000 in april last year and just before xmas my dvd writer started to fail.
After hours on the phone to tech support we finally realised it was an internal error in the drive.
Seeing as my pc isnt that old and had only just come out of the 3 mnth warranty they replaced the old phillips dvd8631 with the new phillips dvd8701.
when i installed the drive i noticed that i coudnt get music match jukebox to recognize there was a cd in.
I just put it down to a software fault so then tried to reinstall software and to no avail.
Also when i went to burn a cd using nero the burn screen just froze and th drive light kept flashing.
Ihad to reboot to open the drive.
I then did a few searches to find how to flash to the benq dw1640 which i did succesfully hoping this may resolve the issues i have.Unfortunately not.
I was wondering if anybody out there may be able to help.
i know the drive seems to be working properly and if i explore the drive in my computor i see whatever is in.
I also did a succesful backup of a dvd which proves the reader and writer side of things is all ok, i just cant seem to get the drive to communicate with mmj and nero.
Thanks in advance.