I have had two DMR-ES10s break within 6 months, Richer Sounds has just given me a third - good for them. I am tempted to give up but the RAM is so usefull and they cannot ALL be faulty - can they?
I had the following correspondance with Panasonic:-
Last year I bought a DMR-ES10, which I found to be an usefull and versatile
Unfortunately it soon started to play up. When playing back a recording it would
break up with blocks and stripes of previous recordings showing through,
usually accompanied by sound interference and juddering. This was worse at the
beginning of a recording and then would subside, but got generally worse until
the machine would recognise discs at all. There were also numerous error
messages like “An error has occurred please press enter”. The dealer replaced
the machine under warranty but now the replacement has started showing the same
Is this a common problem, I would like to keep to DVD-RAM but I am worried a
replacement will do the same thing again, possibly ehen out of warranty.
Thank you for your email enquiry.
Please ensure that the disks you are using are clean and free from any scratches, dust, fingerprints or other marks, as this will cause malfunction.
I tried a new Panasonic disc, at first it worked, but
then it would not read that either. The fault is worse
at the beginning of a recording, then improves and if
I leave the machine on for ten mins or so, sometimes
it will then read the disc. The last machine failed
like this and got progressively worse untill it would
not work at all. It is as if the laser is failing.
I will have to return the unit under warranty, but if
this is a common fault and cannot be explained I do
not see the point of replacing it with a similar
I have seen a similar report on “CD Freaks” website.
Thank you for your further mail.
Unfortunately without sight of the unit it is not possible for us to diagnose the cause of the fault. However we have not been made aware of any common faults with these units.
I have also had a Phillips fail during the warranty period but although I returned it to the dealer within the year, Phillips would not honour it because the dealer did not get it back to them in time. The dealer replaced it but I am also wondering ehether the DVD recorder technology is not ready yet.