[QUOTE=linogatt;2759476]…Recently I updated to windows 10 from Windows 8.1. The problem I am encountering (and I also had it in Windows 8.1) is that the computer does not shut down when prompted. Either it stays switched on or it restarts…[/QUOTE]
Hmm, not too much information, but one solution springs to mind as a firstie:
tap your windows key and type powercfg.cpl then hit enter
(This is the equivalent to clicking Settings->System->Power & Sleep->Additional Power Settings)
Once there, Click on [B]Change settings that are currently unavailable
If the [B]Turn on fast startup (Recommended)[/B] setting is not listed, then check [B]Hibernate[/B], click the [B]Save changes[/B] button. Close the window and start over from the top.
Under [B]Shutdown settings[/B], uncheck [B]Turn on fast startup (recommended)[/B], click the [B]Save changes[/B] button. Close the window and restart you machine.
Now see if the machine will shut down like expected
I do think the setting is listed as it is known to cause your troubles from time to time. if it is not, and after you check [B]Hibernate[/B], the setting comes up unchecked, check [B]Turn on fast startup (Recommended)[/B], resteart and then uncheck [B]Turn on fast startup (Recommended) [/B]again
If it does not solve your challenge, tap your Windows key and type CMD right-click on the Command Prompt icon that appears and choose [B]Run as administrator[/B] in the command window, type
[B]Shutdown /s /f /t 10[/B]
This should shut down your windows after 10 seconds