Asking a question
List the following
Name/title you are trying to backup
Name of the Backup application and its version
Operating System and Service Pack number
Is DMA enabled
IDE Adaptors used
IDE #0 and #1 master/slave configuration
Brand, model and Firmware Revision of optical devices (your â€˜ROMs and burners)
USB and FireWire devices
Adaptec ASPI version (this doesnâ€™t mean you have to install it!)
List your other burning apps and their version
What is the exact nature of the problem â€“ BSOD, reboot, backup doesnâ€™t work, failed to burn, canâ€™t image, needs emulation, canâ€™t find a drive/not recognised, slow reading/writing, program hangs/freezes
Have you tried different media?
What does the manufacturer recommend?