Problem with a "MagicSpin DVDRW8D"

I have a bad Problem with a “MagicSpin DVDRW8D”. Bios will not see the drive at all. Updated ASUS motherboard’s Bios and still no go. Infact, when that dvd burner is pluged in, the bios will not see anything on that IDE channel. I have the jumpers right and changed out he cable to make sure its not the IDE cable. When the dvd burner is unpluged i see the other drive just fine.

I hope that if i can find a firmware update to the drive that it will fixthis problem. If not the customer will have to buy a new dvd burner and I really dont want to tell him that.

Any idea’s?¿?