Problem burning DVD since Firmware Update

vbimport

#1

Hello everyone, and thanks for providing this forum! I recently updated my TSSTcorp DVD±RW TS-H653B D400 firmware which was flagged as urgent on Dell’s website. Ever since I’ve been unable to burn to DVD. I get the same error regardless of the type of operation (Img to DVD, Files to DVD, etc.) and have tried both in Roxio Creator 9 DE (where i usually burn my DVDs) and ImgBrn as suggested elsewhere in this forum. Here is the error Log provided by ImgBrn. Hope somebody can me help me out with this one, since i urgently need to backup some data to DVD, already I’ve wasted several blank DVDs, and getting a new drive is out of the question for me right now. Best regards!

I 15:23:09 ImgBurn Version 2.5.8.0 started!
I 15:23:09 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 3)
I 15:23:09 Total Physical Memory: 3,405,208 KiB - Available: 1,982,448 KiB
I 15:23:09 Initialising SPTI…
I 15:23:09 Searching for SCSI / ATAPI devices…
I 15:23:09 -> Drive 1 - Info: PBDS CDRWDVD DH-48C2S ND11 (E:) (ATA)
I 15:23:11 -> Drive 2 - Info: TSSTcorp DVD±RW TS-H653B D400 (F:) (ATA)
I 15:23:11 -> Drive 3 - Info: MagicISO Virtual DVD-ROM 1.0A (H:) (Unknown)
I 15:23:11 -> Drive 4 - Info: MagicISO Virtual DVD-ROM 1.0A (I:) (Unknown)
I 15:23:11 -> Drive 5 - Info: MagicISO Virtual DVD-ROM 1.0A (K:) (Unknown)
I 15:23:11 Found 3 DVD-ROMs, 1 DVD-ROM/CD-RW and 1 DVD±RW!
I 15:32:22 Operation Started!
I 15:32:22 Building Image Tree…
W 15:32:22 Skipped Hidden File: D:\Thumbs.db
I 15:32:22 Checking Directory Depth…
I 15:32:22 Calculating Totals…
I 15:32:22 Preparing Image…
I 15:32:22 Checking Path Length…
I 15:32:22 Contents: 11 Files, 1 Folder
I 15:32:22 Content Type: Data
I 15:32:22 Data Type: MODE1/2048
I 15:32:22 File System(s): ISO9660, UDF (1.02)
I 15:32:22 Volume Label: [Not Configured]
I 15:32:22 Size: 4,427,902,053 bytes
I 15:32:22 Sectors: 2,162,063
I 15:32:22 Image Size: 4,428,496,896 bytes
I 15:32:22 Image Sectors: 2,162,352
I 15:32:22 Operation Successfully Completed! - Duration: 00:00:00
I 15:36:46 Operation Started!
I 15:36:46 Building Image Tree…
W 15:36:46 Skipped Hidden File: D:\Thumbs.db
I 15:37:31 Checking Directory Depth…
I 15:37:31 Calculating Totals…
I 15:37:31 Preparing Image…
I 15:37:32 Checking Path Length…
I 15:37:32 Contents: 11 Files, 1 Folder
I 15:37:32 Content Type: Data
I 15:37:32 Data Type: MODE1/2048
I 15:37:32 File System(s): ISO9660, UDF (1.02)
I 15:37:32 Volume Label:
I 15:37:32 Size: 4,427,902,053 bytes
I 15:37:32 Sectors: 2,162,063
I 15:37:32 Image Size: 4,428,496,896 bytes
I 15:37:32 Image Sectors: 2,162,352
I 15:37:45 Operation Successfully Completed! - Duration: 00:00:59
I 15:37:45 Operation Started!
I 15:37:45 Source File: -==//[BUILD IMAGE]/==-
I 15:37:45 Source File Sectors: 2,162,352 (MODE1/2048)
I 15:37:45 Source File Size: 4,428,496,896 bytes
I 15:37:45 Source File Volume Identifier:
I 15:37:45 Source File Volume Set Identifier: 43497C930020FEA5
I 15:37:45 Source File Application Identifier: IMGBURN V2.5.8.0 - THE ULTIMATE IMAGE BURNER!
I 15:37:45 Source File Implementation Identifier: ImgBurn
I 15:37:45 Source File File System(s): ISO9660, UDF (1.02)
I 15:37:45 Destination Device: [4:2:0] TSSTcorp DVD±RW TS-H653B D400 (F:) (ATA)
I 15:37:45 Destination Media Type: DVD-R (Disc ID: MBI 01RG40)
I 15:37:45 Destination Media Supported Write Speeds: 4x, 6x, 8x, 12x, 16x
I 15:37:45 Destination Media Sectors: 2,297,888
I 15:37:45 Write Mode: DVD
I 15:37:45 Write Type: DAO
I 15:37:45 Write Speed: MAX
I 15:37:45 Link Size: Auto
I 15:37:45 Lock Volume: Yes
I 15:37:45 Test Mode: No
I 15:37:45 OPC: No
I 15:37:45 BURN-Proof: Enabled
I 15:37:47 Write Speed Successfully Set! - Effective: 22,160 KB/s (16x)
I 15:37:47 Filling Buffer… (80 MiB)
I 15:37:49 Writing LeadIn…
I 15:38:26 Writing Session 1 of 1… (1 Track, LBA: 0 - 2162351)
I 15:38:26 Writing Track 1 of 1… (MODE1/2048, LBA: 0 - 2162351)
I 15:46:56 Synchronising Cache…
I 15:47:06 Exporting Graph Data…
I 15:47:06 Graph Data File: C:\Documents and Settings\User\Application Data\ImgBurn\Graph Data Files\TSSTcorp_DVD±RW_TS-H653B_D400_WEDNESDAY-OCTOBER-09-2013_3-37_PM_MBI_01RG40_MAX.ibg
I 15:47:06 Export Successfully Completed!
I 15:47:06 Operation Successfully Completed! - Duration: 00:09:20
I 15:47:06 Average Write Rate: 8,496 KiB/s (6.3x) - Maximum Write Rate: 21,247 KiB/s (15.7x)
I 15:47:06 Cycling Tray before Verify…
W 15:47:12 Waiting for device to become ready…
I 15:47:25 Device Ready!
E 15:47:25 CompareImageFileLayouts Failed! - Session Count Not Equal (1/0)
E 15:47:25 Verify Failed! - Reason: Layouts do not match.

Log is complete just edited my personal info :wink:


#2

Welcome to the forums shinobisan.

Since the drive was working prior to this firmware update, it is probably related to that action. Have you tried reflashing with this new firmware, or flashing back to the previous firmware? The D300 version is available: http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=HCHWC&fileId=2731120756

You might also want to cut the speed of your burn from MAX down to 8x in ImgBurn


#3

[QUOTE=Kerry56;2703661]Welcome to the forums shinobisan.

Since the drive was working prior to this firmware update, it is probably related to that action. Have you tried reflashing with this new firmware, or flashing back to the previous firmware? The D300 version is available: http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=HCHWC&fileId=2731120756

You might also want to cut the speed of your burn from MAX down to 8x in ImgBurn[/QUOTE]

Thanks for the lightning fast reply! I tried to burn at 8x but still getting the same error. As for the firmware and the link you provided is the same version I was previously using (D300). I am now using D400 since I updated. So in order to flash to the previous version do i just run the D300.exe or do i have to uninstall D400 first? I’m new to flashing so please excuse my newbie question and thanks again for your excellent support!


#4

You’ll have to flash over the existing firmware, so you should be able to use the D300/A02 firmware executable from Dell.

I’m hoping you are using a Dell computer here, because many OEM companies like Dell, HP, and others use proprietary firmware in the optical drives found in their computers. If you have flashed a drive that didn’t come from Dell with one of their firmwares, you could be in trouble.

By the way, the newer firmware dates from 2008…I doubt it would have helped much with media compatibility anyway. The D300/A02 is from 2007.


#5

Operation successfully completed! at 8x with D300!! It was the D400 that was causing the problem. Maybe it’s a good idea to inform Dell about this bug , in order to prevent this from happening to other users?

For now i will continue with my bkp and will try burning at full 16x speed.

Thanks so much for all your help! I learned allot just talking to you!

Best regards!


#6

Glad to hear you have it working now.

By the way, the disc id shows that you are using MBI 01RG40 blank dvds. These are made by Moser Baer and the quality of their discs can be a bit erratic. If you have issues in playback, you should try cutting the burn speed back to 8x or 12x.


#7

As it turns out the problem wasn’t the firmware but the media as you just pointed out. I had tried with a new DVD when it worked, so it seems like some DVDs work others don’t, they were all same type. So I went out and bought some AZO Verbatim DVDs and everything has been working fine since. An apology for the misleading solution! Here I was blaming Dell for their firmware lol! Thanks for all the great tips and advice!

Take care!


#8

MBI isn’t Verbatim and their likes.