I have a HP DVD840. I have had it several years and never had a problem lightscribing. We recently had to wipe out our computer twice due to trojan viruses. It will play a DVD just fine. During lightscribe process it will start. Sometimes it goes two minutes, sometimes 6 or 7. I am getting this message.
Print Process Failed
An internal errror occured.
(the box says it is from Nero-lightscribe)
I have uninstalled, reinstalled, updated software, used the diagnostic utility and nothing has helped. I have my own business and need to complete this job. Please can someone help me, or do I just need to go buy a new one?