[qanda]This thread is about the LG GSA-H55L. Click here to see full specs[/qanda]I installed 2 LG GSA-H55L dvd/cd drives in my dell dimension 4550 @ 10 months ago. I recently have encountered errors when I go to play DVD's that were not commercially made or copied. Each time I try to play them the error message : PowerDVD has encountered a problem and needs to close. I have sent report with no luck. I have deleted and reinstalled with no luck. I also cannot get the discs (CD'S or DVD's) to autoplay regardless of the windows settings that I have applied. I have looked for updated drivers and none exist apparently. Can anyone help?