Thanks for getting back to me! I was out of town all day yesterday, so I apologize for the delay. As far as telling you what brand of burner I have…all I know is the data I gave earlier, that I can find on the outside of my modem, b/c the entire system came w/ the computer, it is a media center. So, maybe if you give me an idea of WHERE to look, I can manage to find it? :o In one of my earlier emails I posted that it was an optical drive, is that it?? Do you want the brand and model of my actual computer?
Also, yes, these are the same dvd’s I have always used and they worked fine. As far as having the original disk to install the software, it is nowhere to be found, I have searched high and low and cannot seem to find it, IF I even installed it with a cd…I cannot remember. I know the entire computer system was already installed with Cyberlink Power DVD? When I put in a dvd/cd-rom, it works fine. I will go and try and download that thing from imagburn, the picture was helpful, thank you!
Should I go into my control panel and try and uninstalling the Power Producer 2 Gold and then re-install it? That happened to me one time before when I first tried to burn a dvd, but it was with the beginning software, Power Express NE and once I uninstalled it and then re-installed it, it worked fine. My concern is thoug, will I lose all of my videos by doing that?
Also, one more question, could the drive just be dirty? I have a friend that said to try just using a cleaning disk and see if that will work? Thanks for all your help, I will try to download the imagburn and follow those directions sometime later today, thank you again, VERY MUCH for your patience, I can only imagine how annoying it is to have to go through everything like this step by step for someone who basically knows nothing! :o I will get back to you after I download and try and write a basic data file to the drive.
If this helps, this is model of my computer (that is on my modem): GM4019E, it is a Media Center Edition, Digital Media Manager is on the outside of the modem, it also has this sticker on the outside of the modem: AMD 64 Athlon, and another sticker that says: Graphics By nvidia?