I am certainly no expert, but I was able to clean up a friends laptop that had been taken over by spyware. I used Spybot search and destroy and www.malwarebytes.org It took a few hours, but the laptop is running fine now. When I first started, I didn't think I would be able to get it cleaned up. I do not know if these suggestions will help or not, but I would suggest trying them. I do not like wiping the Hard Drive, unless other tools do not work. I have wiped Hard Drive's, as sometimes there is nothing else that can save the computer. Just my five cents.