Amazon replaced a 100-disk spindle of Verbatim 8x +R (MCC 003) for me, because the first spindle arrived w/the base broken, and at least the first several disks scratched. They sent me a replacement spindle, and this one arrived in even worse shape than the first–base completely shattered, top separated from base, disks loose in the box.
The first time I spoke to the rep, she made a note for the shipping dept. that this was happening, as I have read several other reports of this. It apparently didn’t reach the gorillas down in Amazon Shipping, because they packed the second spindle even worse than the first.
To Amazon’s credit, they offered me a solution that was satisfactory, and didn’t bust my chops about it, so I’m ending up happy, other than the inconvenience. They are still tops in my book, but they can’t pack a big spindle to save their lives, and UPS’s ham-fisted delivery guys don’t help much.
After this, I think I’ll start ordering from Rima. The prices on TY look very good, and I’ve heard they pack their media quite well. Also, I noticed Newegg has started carrying TY again, but the price wasn’t very good last I checked.