I have a 1.5 year old computer with a Plexwriter 48/24/48A that has recently developed a strange problem. When the drive is empty, it won't open. Pushing the eject button results in the opening mechanisms making noise, but it seems like the drive gets stuck and won't open. If I hit it on the side (very professional, I know), it will open. However, if the drive has a disc in it, it opens fine when the button pushed. I just keep a blank disc in the drive now to avoid the hitting routine. This seems llike a physical problem, something goofy with the nuts and bolts of the drive. Has anyone seen this before and is there anything I can do myself to help fix it?
Thanks for your help!