Ladies and Gentlemen,
my Plextor Premium refuses to erase any of my CD-RWs (which are on the recommended and compatible media list) lately, so I had a phonecall with the german hotline to get that problem sorted out. I am quite sure the first guy wasn’t in the mood to supply any help (he made that quite clear with the sound of his voice), so he tried to get rid of me in saying, that I had ->destroyed<- the drives firmware by using incompatible media (which I didn’t at all, but that doesn’t seemed to be the point - he didn’t got my point at all, hell, he did not even intend to listen what I had to say!), which is a load of bushpoo, but what do you think of it?
Well, I do not intend to bash the Plextor support, but my experience with these guys is just rediculous. First they dropped their support for me, because of me mentioning that I am using Alex Noe’s famous PX-Scan, then they ignored my english support request these days and after that they tried to get rid of me on the phone. My latest attempt was another call where I found a guy that finally tried to help me, but failed in that desperately resulting in asking me to write another mail to support (at) plextor.be and feedback (at) plextor.be.
Why? Am I such a bad person that I am not entitled to get support within the granted warranty-period? Is my english that horrible that they can’t understand what I am referring to? I just don’t get it and I am usually not inpolite or rude in any manner…
Sorry for the rant. :a