Well I had recently a situation in Greece from Belgian Plextor that proves the superior service of Plextor in Europe.
I have the well know CD jitter reading problem (measurment) on 716A and I decided to RMA the drive back. After a contact I had with Plextor they told me that they have tested a lot of drives and also the one that they are going to send me and they found that they are having the same problem. When they send back a new (well not new|) drive I found out that it was 6 month older than the one that I have send. The drive was much better with all except that CD jitter (in which they told me that they are waiting for an answer fro Japan). After a few days I asked what about teh Jitter problem answer form Japan mentioning also that the drive that they send to me was a used one. The next day they send me a Brand new one with DHL and the apologize for the big mistake ...they also asked me to return the used one to see what happened with the delivery department. The New one works even better from the last drive and it was a real new one. So Plextor in a case a New model drive insists on sending a brand new drive.