Problem Summary: I just purchased an internal Plextor 708A. I ran the procedure to install the ASPI files, and now I don’t have access to the 708A at all anymore.
The 708A is now installed on a Dell 530 Workstation running Win 2k Pro. I had previously installed a Plextor CD-RW (48/24/48u) USB drive that worked flawlessly, and it is still physically connected as well.
The 708 is giving me fits. It wouldn’t read disks reliably, it wouldn’t erase disks, it didn’t recognize disks. I made the mistake of doing a manual format and of course Easy CD Creator software said the drive was full with 417kb of data and that was on a DVD+RW disk.
I got it to work with one disk, for a short time, but it failed before completing the copy of the file it was working on.
After a full two days of playing with this, I called plextor tech support. Then I learned after running ASPI check that the ASPI files were not loaded. I followed their “How To:” Procedure here, except for steps 7 and 8 because now I don’t have access to my CD drive!:
But now, my drive letters for BOTH my 708A and the CD-RW (USB device) are gone. Windows lists the driver files in the device manager, but I see an error message in device manager that says
“This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)”
I “de-installed” and reinstalled both drives, as the Troubleshooting Wizard suggested. Windows recognized the devices on startup, but when trying to install them, I wound up with the same errors. A yellow exclamation point does show up by these devices in Device Manager.
Part of the procedure Plextor said to follow required me to change the names of certain files, like cdrtc.dll, cdr4_2k.sys, etc. (see step 3 in above link). Do I have to change the names of those files back to gain access? I assumed that they would be replaced by the installation of Easy CD Creator files when the application software was re-installed.
Somebody help me! What do I need to do in order to get basic read access back to my CD-RW and 708 drives?
Please don’t tell me to reinstall Windows! aaaagh!!