Pioneer Support?

vbimport

#1

I sent an email to Pioneer’s support team here in Australia becuase whenever I burn something on DVD the buffer level dips down to 10% a few times during burning and this is what was written in the reply:

"Dear Joseph,

Thanks for your Questions. The BUFFER can vary from 10% to 90% in the Buffer Memory. This normal for NERO to behave like this.

Thanks

Hans Weiss
Call Centre Mulgrave
Ph: 1800 988 268
AV and Computer"

I mean how stupid is that dude?! I even told him that the 108 I had never had a problem with the buffer levels going down to 10%. So much for the support team.


#2

Are you sure IDE channel the drive is on, is in ULTRA DMA mode?


#3

those ‘dips’ are as far as im aware caused by the laser recalibrating during the burn and is nothing to worry about, are you having any problems with your burns?


#4

Man, calm down! HE IS RIGHT.


#5

Thanks for all the comments! I haven’t had any issue with backups I made but I haven’t really done a lot of testing with DVDInfo, only a couple though. Tried TDK DVD-R 8x and the results were not good at the end of each burn. But other than that I haven’t burned a coaster yet (mind you I only have burned 20 DVD-R’s.

Thanks again guys!!